photoshop fix v1.7 for IPhone 7+ will not allow me to open project and crashes when I try to create a new project imported from Lightroom mobile app !!!

[na_imahm40746186]

I've edited a photo, imported from Lightroom mobile app, in photoshop fix and it will not allow me to open the project. It kept displaying a message saying "can't open project because this project uses features that are not in this version of the app. Please update the app to the latest version."

I have the latest version of the app so there isn't anything to update. I've done with everything I can possible think of! I've signed in and out of my account, turned my phone on and off, I've even uninstalled and reinstalled the app and I keep getting the same error message. Is anyone else having this problem???

[Sheena Kaul]

Hi there,

Can you try to uninstall and reinstall the application?

Also, restart your device before reinstalling the application.

Regards,

Sheena

[Sheena Kaul · Accepted solution]

Hi,

Please Contact Customer Care for the detailed troubleshooting.

Additionally, please install the updated version of the app from App Store or Google Play store.

Regards,

Sheena

[jaimeoviedo]

I had the same problem today. I downloaded the Creative Cloud app and I located the folder of project I couldn’t open before. Inside, I found the layers of the project. It looked like the last layer was corrupted (in a lower resolution than the original file) so I tried to recover another layer of the project. It worked prefect for me.