photoshop fix v1.7 for IPhone 7+ will not allow me to open project and crashes when I try to create a new project imported from Lightroom mobile app !!!

New Here ,
Sep 14, 2017

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I've edited a photo, imported from Lightroom mobile app, in photoshop fix and it will not allow me to open the project. It kept displaying a message saying "can't open project because this project uses features that are not in this version of the app. Please update the app to the latest version."

I have the latest version of the app so there isn't anything to update. I've done with everything I can possible think of! I've signed in and out of my account, turned my phone on and off, I've even uninstalled and reinstalled the app and I keep getting the same error message. Is anyone else having this problem???

Hi,

Please Contact Customer Care for the detailed troubleshooting.

Additionally, please install the updated version of the app from App Store or Google Play store.

Regards,

Sheena

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photoshop fix v1.7 for IPhone 7+ will not allow me to open project and crashes when I try to create a new project imported from Lightroom mobile app !!!

New Here ,
Sep 14, 2017

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I've edited a photo, imported from Lightroom mobile app, in photoshop fix and it will not allow me to open the project. It kept displaying a message saying "can't open project because this project uses features that are not in this version of the app. Please update the app to the latest version."

I have the latest version of the app so there isn't anything to update. I've done with everything I can possible think of! I've signed in and out of my account, turned my phone on and off, I've even uninstalled and reinstalled the app and I keep getting the same error message. Is anyone else having this problem???

Hi,

Please Contact Customer Care for the detailed troubleshooting.

Additionally, please install the updated version of the app from App Store or Google Play store.

Regards,

Sheena

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Sep 14, 2017 1
Adobe Employee ,
Sep 20, 2017

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Hi there,

Can you try to uninstall and reinstall the application?

Also, restart your device before reinstalling the application.

Regards,

Sheena

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Sep 20, 2017 0
Adobe Employee ,
Oct 05, 2017

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Hi,

Please Contact Customer Care for the detailed troubleshooting.

Additionally, please install the updated version of the app from App Store or Google Play store.

Regards,

Sheena

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Oct 05, 2017 0
New Here ,
Sep 09, 2018

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I had the same problem today. I downloaded the Creative Cloud app and I located the folder of project I couldn’t open before. Inside, I found the layers of the project. It looked like the last layer was corrupted (in a lower resolution than the original file) so I tried to recover another layer of the project. It worked prefect for me.

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Sep 09, 2018 1