Update iOS Apps

[projectali]

Is it possible that we can have the iOS Adobe Photoshop Apps updated and optimized please. They are very unstable with the current OS.

[Sheena Kaul]

Hi there,

I understand that you're facing troubles currently and thanks for reporting it.

I will pass on the feedback to the product team.

Regards,

Sheena

[Killjoynew]

I am having the same problem. I cannot do anything. The App crashes.

I have IOS12 BETA

[wesbrilhante]

Same problem here, App crashes every time I try to use the healing brush....

[Sheena Kaul]

Thanks for the information. I'll add it to my notes.

[teambyerline]

Having trouble with my updated photoshop fix. Takes forever to open, when it does the minute I click on any of the tools the app freezes and never unfreezes.

Currently running ios12 on iPhone X. All adobe apps are updated to most recent versions.

Linda

[Sheena Kaul]

Hi All,

The issue is already identified by our engineering team and they're working on the fix.

Appreciate your patience.

Regards,

Sheena

[Killjoynew]

Thank You

On Mon, Aug 13, 2018 at 3:08 PM Sheena Kaul <forums_noreply@adobe.com>

[Sheena Kaul]

Hi All,

The crash issue seems to be fixed.

Kindly try to update to latest iOS 12 beta 7 to try Fix.

Let me know if the issue persists.

Regards,

Sheena

[Killjoynew]

IOS 12 BETA 7 has been removed as of August 13.

If it's good then how do you launch it.

On Tue, Aug 14, 2018 at 8:59 AM Sheena Kaul <forums_noreply@adobe.com>

[Sheena Kaul]

Hi Christopher,

Are you still not able to launch the PS Fix app?

Regards,

Sheena

[projectali]

Hi Sheena,

PS Fix launches momentarily and then crashes. Have uninstalled the app and reinstalled it

doesn’t help.

Not needs to be also optimized for iPhone X.

And iOS 12 Public beta’s New Version hasnt been released yet.

[Killjoynew]

I have launched the app but when I try something the screen goes blank and

then it goes to the home screen for IOS.

I Tried to see if there is an update for IOS and it says I'm up to date. It

does not give the version release just that IOS 12 is up to date...

On Tue, Aug 14, 2018 at 2:39 PM Sheena Kaul <forums_noreply@adobe.com>

[Sheena Kaul]

Reported it back to the product team.

Will update you with more details.

[Killjoynew]

Seems to be working fine now!!

[teambyerline]

Still crashing for me as well. I have been unable to use it since upgrading to ios12.

[Sheena Kaul]

Hi All,

This issue is being worked upon with Apple and therefore is taking sometime.

Will update the thread with more details.

Regards,

Sheena

[teambyerline]

and several months later iOS 12 users continue to have photoshop fix crashing issues. Since we all are paying for this service that doesn’t wor I am beginning to believe the only way to get adobe to address the issue and relea an update is if we all cancel.

Seriously why are we, their customers, paying for a program that crashes upon openin? This is crazy and to be told “it’s fixed” and then the next day “oops wasn’t fixed but our technicians are aware of the problem“ makes several of us feel as though adobe can careless that their program is buggy and doesn’t work.

Adobe, stop telling us your technicians are aware of the proble, fix it and release the update. And refund your users who have now paid for 4 months of service that doesn’t work. Stop giving your users the run around.

Linda

[Killjoynew]

I concur!!!

On Tue, Sep 4, 2018 at 10:18 AM teambyerline <forums_noreply@adobe.com>

[teambyerline]

I am pleased to say that with all my complaints of this not being resolved in the last several months and my giving myself a date at which I would switch to a different photo app the issues with iOS 12 beta have been resolved.

Granted we still have the final system download today however I am confident it will continue working.

Two small glitches while running this last night on my iPhone with ios12 are:

it takes quite a while for the app to open. I’m only mentioning this because it was not like this before all the problems.

I ran several photos through last night and after 3-4 photos, when trying to upload a new photo out of my iPhone iPhoto, ps fix only allowed me to see the last roughly 20 photos vs being able to see & load any photo. When the import photo was clicked, it would immediately go to my “all photos” album like always, I would then see my photos from the most recent, however it stopped loading after about 20 or so photos.

The only way to resolve this was to close and restart the program. I ran several more photos through and had it happen a second time.

While this is something I can work through it is a bit of a pita especially when I’m trying to work on a lot of photos at once.

Aside from these 2 bugs all else appeared to be working great.

[Sheena Kaul · Accepted solution]

The issue seems to be fixed now.