Adobe sign in shows a spinning progress wheel on iPad

New Here ,
Dec 05, 2020 Dec 05, 2020

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When I try to sign in to Adobe either via Photoshop or Creative Cloud on iPad, i get a spinning progress wheel and it never goes on to the sign-in page. I tried to uninstall or Adobe apps on the iPad and reinstall, and it didn't work. I saw there are some solutions for similar problems people get on desktop versions on the forums but haven't found anything about the mobile version. Has anyone come across this problem? Any solutions? 
i

I am using an iPad Pro and the OS is up to date.

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Crash or freeze, Problem or error

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Adobe Community Professional ,
Dec 05, 2020 Dec 05, 2020

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Go to Settings > General > and give us the Software Version and Model Name that is listed. 

 

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New Here ,
Dec 06, 2020 Dec 06, 2020

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Software version 14.2

Model name: iPad Pro 10.5"

It somehow sorted itself out a while after I posted this post so not sure what went wrong there. I know it wasn't an internet connection issue as I was able connect everything else just fine. It's just one of those random and mysterious issues I guess.

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Adobe Community Professional ,
Dec 06, 2020 Dec 06, 2020

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I'm glad it's working for you now! 😊

~ Jane

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