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Can’t restore purchase on my iPad

New Here ,
May 30, 2020

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I just renewed my plan and the app keeps asking to check my network connection and restore my purchase. I've done everything already and I still have the same problem. So frustrating. How can I fix this? Thanks

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Can’t restore purchase on my iPad

New Here ,
May 30, 2020

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I just renewed my plan and the app keeps asking to check my network connection and restore my purchase. I've done everything already and I still have the same problem. So frustrating. How can I fix this? Thanks

TOPICS
Bug, FAQ, Mac, Problem or error

Views

649

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 30, 2020 0
Adobe Community Professional ,
May 30, 2020

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Hi Brenda,

Have you tried logging into your Adobe Account through your iPad? It may just need to reestablish the connection between your device and your account. Try restarting your iPad and then going to your Adobe Account.

Let us know if that works or if you still need help.

Michelle

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May 30, 2020 0
Adobe Community Professional ,
May 30, 2020

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Hi

Can you confirm which Adobe application you can't restore on your iPad?

~ Jane

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May 30, 2020 0
Adobe Community Professional ,
May 30, 2020

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Moved to Photoshop Mobile forum, from the Photoshop forum.

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May 30, 2020 0