Can’t restore purchase on my iPad

[Brenda Aquino Lima]

I just renewed my plan and the app keeps asking to check my network connection and restore my purchase. I've done everything already and I still have the same problem. So frustrating. How can I fix this? Thanks

[mglush]

Hi Brenda,

Have you tried logging into your Adobe Account through your iPad? It may just need to reestablish the connection between your device and your account. Try restarting your iPad and then going to your Adobe Account.

Let us know if that works or if you still need help.

Michelle

[jane-e]

Hi

Can you confirm which Adobe application you can't restore on your iPad?

~ Jane

[Chuck Uebele]

Moved to Photoshop Mobile forum, from the Photoshop forum.