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Can’t sign in, I’m currently on my 30 day free trial

New Here ,
May 01, 2020

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Today Photoshop logged out. I noticed that it was due some new legal disclaimers. 

After I read the information I clicked next and I landed on a screen that offers me a free trial, but mine is currently active, until may 8. Then it appears a warning of "duplicate purchase", don't understand why.  I can't sign in (because I am already into my account), I can't restore my purchase (my free trial period), I can't access my files and I can't work.

 

Please help.

iPad 6 - iOS 13.1.2

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iPad, Problem or error

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Can’t sign in, I’m currently on my 30 day free trial

New Here ,
May 01, 2020

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Today Photoshop logged out. I noticed that it was due some new legal disclaimers. 

After I read the information I clicked next and I landed on a screen that offers me a free trial, but mine is currently active, until may 8. Then it appears a warning of "duplicate purchase", don't understand why.  I can't sign in (because I am already into my account), I can't restore my purchase (my free trial period), I can't access my files and I can't work.

 

Please help.

iPad 6 - iOS 13.1.2

TOPICS
iPad, Problem or error

Views

399

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 01, 2020 0
Adobe Employee ,
Jun 05, 2020

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Hi Jonathan,

 

We're sorry for the sign-in issue. May I know what Creative Cloud subscription you own. If you have active Photography plan then, you can restart the iOS device and try sign-in into it. Let us know if that helps.

 

Also, refer the following article to resolve common sign-in issues: https://helpx.adobe.com/in/manage-account/kb/account-password-sign-help.html

 

Thanks,

Mohit

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