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Can’t upload photo from iPad library

New Here ,
Oct 17, 2020

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Hi please help as I am new to this but every time I try to import a photo from my iPads picture library I get a error message saying incorrect format, I am using iPad 11 and I've made sure the photo is a jpeg I hav also tried converting to a png and still same problem, using photoshop app for iPad 11

 

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Can’t upload photo from iPad library

New Here ,
Oct 17, 2020

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Hi please help as I am new to this but every time I try to import a photo from my iPads picture library I get a error message saying incorrect format, I am using iPad 11 and I've made sure the photo is a jpeg I hav also tried converting to a png and still same problem, using photoshop app for iPad 11

 

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Problem or error

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88

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Oct 17, 2020 0
Adobe Community Professional ,
Oct 20, 2020

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Was it a Live Photo?  I've had that trouble with live photos in the past

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Oct 20, 2020 0
New Here ,
Oct 20, 2020

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No they are not Live Photo’s

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Oct 20, 2020 0
New Here ,
Oct 20, 2020

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I have fixed the problem I want to my iPad settings under photoshop and changed the picture access from "selected photos" to "all photos" hope this helps anyone else with this problem!

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Oct 20, 2020 0
New Here ,
Oct 20, 2020

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Thanks, Shane!

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Oct 20, 2020 0