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Cannot Access cloud documents from iPad

Participant ,
Dec 31, 2019

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I am signed in to my account on my iPad, but when I open Photoshop I show none of my creative cloud files. I saved a recent Photoshop file that will not appear on my iPad when I try to open the file

I figured out the problem. I recently upgraded to version 21 of Photoshop
on my desktop, and there is, in fact, a difference between cloud documents
and the creative cloud folder Adobe originally had. After files were saved
to cloud documents, my files were synced.
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How to, Import and export, Problem or error

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Cannot Access cloud documents from iPad

Participant ,
Dec 31, 2019

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I am signed in to my account on my iPad, but when I open Photoshop I show none of my creative cloud files. I saved a recent Photoshop file that will not appear on my iPad when I try to open the file

I figured out the problem. I recently upgraded to version 21 of Photoshop
on my desktop, and there is, in fact, a difference between cloud documents
and the creative cloud folder Adobe originally had. After files were saved
to cloud documents, my files were synced.
TOPICS
How to, Import and export, Problem or error

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2.4K

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Dec 31, 2019 0
Adobe Community Professional ,
Dec 31, 2019

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Hi!

 

Have you tried signing out and then signing back in again? Another thing you might try is to sign out and then back in on your desktop computer and then try your iPad again.

 

Let us know if that helps?

Michelle

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Dec 31, 2019 0
Participant ,
Dec 31, 2019

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that doesn’t seem to work. It seems that Cloud documents, and the creative
cloud folder, or two different things and I can only access the first
through the iPad. I have an entire folder of numerous files in the creative
cloud folder but my iPad cannot seem to access those

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Dec 31, 2019 0
Adobe Community Professional ,
Dec 31, 2019

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Can you access them through Photoshop on your desktop machine?

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Dec 31, 2019 0
Participant ,
Dec 31, 2019

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yes, I can. I am currently attempting to update to version 21 on my desktop

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Dec 31, 2019 0
Adobe Community Professional ,
Dec 31, 2019

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Hi! I just found this and thought it might be helpful. Here is a link to keep your eyes on in relationship to the bugs they've fixed for the iPad:

https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

 

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Dec 31, 2019 0
Participant ,
Dec 31, 2019

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I figured out the problem. I recently upgraded to version 21 of Photoshop
on my desktop, and there is, in fact, a difference between cloud documents
and the creative cloud folder Adobe originally had. After files were saved
to cloud documents, my files were synced.

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Dec 31, 2019 0
Adobe Employee ,
Jan 07, 2020

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This document may help explain the differences between cloud documents and creative cloud synced files and eliminate some of the confusion:

https://helpx.adobe.com/photoshop/using/cloud-documents-faq.html

 

specifically: 

What is the difference between cloud documents and Adobe Creative Cloud Files?

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Jan 07, 2020 0
New Here ,
May 31, 2020

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thats just a page full of too much info. how do we simply fix it.

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May 31, 2020 0
New Here ,
May 31, 2020

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so how do you fix it?

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May 31, 2020 0
New Here ,
Jun 27, 2020

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For me: I had to open the document on my computer that was in Creative cloud files and then save it specifically to cloud documents in the "Save as" window.

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Jun 27, 2020 0
New Here ,
Oct 26, 2020

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I'm struggling with this issue now. I don't have access to my computer (it will take a few days until I have it again), and I wanted to work on some documents on my iPad. So now, I just can't access anything that's on the cloud. Is there a way to at least update the files to the most recent version without access to the desktop version of Photoshop?

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Oct 26, 2020 0