Cannot restore photoshop

New Here ,
Sep 21, 2020 Sep 21, 2020

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I successfully renewed my subscription but the Adobe Photoshop just keep loading when i open the app. It said that i need to restore but it wont stop loading

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Cloud storage web assets

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Adobe Community Professional ,
Sep 21, 2020 Sep 21, 2020

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if your previous subscription expired, allow up to one business day for your renewal to be processed.  you can check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if your account shows your subscription is current, restart your computer and then try opening photoshop.

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New Here ,
Sep 21, 2020 Sep 21, 2020

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I already restarted my ipad few times, i clicked the "try again" but it's not working..It looks like this everytime i open the app on my ipadIt looks like this everytime i open the app on my ipad

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Adobe Community Professional ,
Sep 21, 2020 Sep 21, 2020

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that's photoshop for mobile. 

 

uninstall the photoshop on your ipad>go to itunes and reinstall.

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New Here ,
Sep 21, 2020 Sep 21, 2020

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still not working so frustrating

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Adobe Employee ,
Sep 22, 2020 Sep 22, 2020

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There have been reports of this happening if the credit card on file with Apple is expired. info about correcting that can be found here https://support.apple.com/en-us/HT203005

 

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New Here ,
Sep 23, 2020 Sep 23, 2020

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okk thankyou!

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Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

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did you subscribe via Adobe? or through the App store (I'm not even sure if that is possible) Have you tried signing out and signing back into the the Adobe app?

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New Here ,
Sep 23, 2020 Sep 23, 2020

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via adobe, it all fixed now, i updated my ipad to ios 14. I think thats the problem

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