Cannot restore purchase

New Here ,
Sep 21, 2020 Sep 21, 2020

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I renewed my Adobe Photoshop subscription on my ipad, and the settings stated that my upgrade was successfully purchased, but when i open the app, it keep on loading. Pls help i have work to finish

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How to, iPad, Make It, Problem or error

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New Here ,
Sep 21, 2020 Sep 21, 2020

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Hey charlie, 

im facing the same issue on my ipad, i just renewed my subscription and when i open the adobe photoshop it just keep loading. My upgrade was successful, as i can see from the settings. Can you please fix it? i have some work to finish

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Adobe Employee ,
Sep 21, 2020 Sep 21, 2020

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Hi Bela

I moved your post from the Lightroom forums over to the correct forum for Photoshop for Mobile, to help you get attention from people who are more knowledgeable about your app than me. 

 

In Lightroom, a "duplicate purchase" error means the user already has another account that is subscribed.  The solution is to sign out, and then sign back in using the correct Adobe account.  

 

For the fastest help, please reach out to Adobe Support directly. Visit https://helpx.adobe.com/contact.html, sign in, and then click the chat button at the bottom right

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New Here ,
Sep 21, 2020 Sep 21, 2020

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okay thanks for moving my post!

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