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Cloud documents disappear

New Here ,
Nov 12, 2019

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From my iPad Pro, I can't see a cloud document file that should be there. I can see the file on cloud from desktop version of Photoshop.

 

When I firstly tried to open the file on my iPad, the file was there. The file was large; it took some time to download. The download dialog was shown. And then, my iPad went to sleep automatically. I woke my iPad, I no longer can see the file. The download dialog was gone. Download didn't seem to be continuing. The file was not shown in the Cloud Documents. I still could see the file on cloud, from my desktop PC.

 

This happened to me twice. First time it happened, the file re-appeared after more than 24 hours. The second time, it is now, I'm waiting for the file to appear again.

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Bug, iPad, Open-Save-Share

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Cloud documents disappear

New Here ,
Nov 12, 2019

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From my iPad Pro, I can't see a cloud document file that should be there. I can see the file on cloud from desktop version of Photoshop.

 

When I firstly tried to open the file on my iPad, the file was there. The file was large; it took some time to download. The download dialog was shown. And then, my iPad went to sleep automatically. I woke my iPad, I no longer can see the file. The download dialog was gone. Download didn't seem to be continuing. The file was not shown in the Cloud Documents. I still could see the file on cloud, from my desktop PC.

 

This happened to me twice. First time it happened, the file re-appeared after more than 24 hours. The second time, it is now, I'm waiting for the file to appear again.

TOPICS
Bug, iPad, Open-Save-Share

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819

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Nov 12, 2019 0
New Here ,
Nov 12, 2019

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It re-appeared. This time, it was one or two hours. Still, this is a big problem.

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Nov 12, 2019 0
New Here ,
Nov 13, 2019

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I updated to Photoshop on the iPad 1.0.1. The problem is still there. Today, I uploaded another file from my desktop PC, started downloading on my iPad, it went to sleep, the file disappeared. It's completely reproducible. 

 

Can anybody reproduce this? 

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Nov 13, 2019 0
Adobe Employee ,
Nov 15, 2019

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Hi H_,

 

If you go to https://assets.adobe.com/ can you see your file? If so is it under  1)"Synced Files" 2) "Cloud Documents" 3) "Mobile Creations" ?

 

assets.jpg

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Nov 15, 2019 0
New Here ,
Nov 16, 2019

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Hi, thanks for the reply.

 

The file can be seen under "Cloud Documents" on https://assets.adobe.com/ when the file cannot be seen in Photoshop on the iPad. From the web interface, the file can be seen even on my iPad.

 

It looks like Photoshop on the iPad looses the file at the wake up from sleep. By the way, iPad can continue downloading even when it is sleeping, can't it?

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Nov 16, 2019 0