Highlighted

connection problem after extending my subscription

New Here ,
Dec 26, 2019

Copy link to clipboard

Copied

I no longer have access to Photoshop (ipad pro) while my subscription has been extended. a circle turns when I try to reconnect but it charges in a vacuum

Please help me!

TOPICS
Bug, How to, iPad, Open-Save-Share, Problem or error

Views

640

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

connection problem after extending my subscription

New Here ,
Dec 26, 2019

Copy link to clipboard

Copied

I no longer have access to Photoshop (ipad pro) while my subscription has been extended. a circle turns when I try to reconnect but it charges in a vacuum

Please help me!

TOPICS
Bug, How to, iPad, Open-Save-Share, Problem or error

Views

641

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 26, 2019 0
Adobe Employee ,
Jan 14, 2020

Copy link to clipboard

Copied

Can you help me understand your issue better by answering a few questions? Was your subscription was extended or renewed? Had it expired already?  What are you doing when the circle started turning? Are you just trying to bring up the app or doing something else?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 14, 2020 0
jane-e LATEST
Adobe Community Professional ,
Jan 14, 2020

Copy link to clipboard

Copied

Can you get into Accounts to sign out and then sign back in?

~ Jane

 

E055B547-A90E-4E38-8B69-8D9BEE974F91.jpeg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 14, 2020 0