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Disappearing canvas

New Here ,
Dec 11, 2020 Dec 11, 2020

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Hi! Since updating my app to 2.0.2, I've been having my canvas disappear from view after attempting to use the transform tool. The transform tool is also behaving in a "clunky" way, limiting where I can move/rotate layers or selections. Any suggestions?

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Adobe
Community Expert ,
Dec 11, 2020 Dec 11, 2020

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Hi Benjamin_Violet,

 

Can you provide a little more information? I've tried reproducing this on 2.0.2, but I'm not seeing any issue. What kind of layers are you transforming? When the canvas disappears, are you able to bring it back? Can you show some screen shots?

 

I'm also not seeing any clunky behavior, but my iPad is a relatively recent iPad Pro 11" model with lots of free storage. Can you tell us about your device specs?

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New Here ,
Dec 11, 2020 Dec 11, 2020

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I'm also on an 11" iPad pro with plenty of storage, and an up-to-date OS.
Every now and then I get this "RAM" usage error, but that just seems so
strange! Other times, I get a "Could note complete request" error. I'm not
running other apps in the background, and the image is 2881x2483 with just
5 layers without any additional filters on them--just different drawn
information. The "transform" I'm doing is on a layer that just contains the
arched line--I just wanted to scooch it to the left, which yields the blank
canvas. If I "undo" or close the app, the canvas comes back with the error
messages. Hope this helps!

[image: IMG_0121.jpg]
[image: IMG_0120.PNG]
[image: IMG_0122.PNG]
[image: IMG_0119.PNG]
[image: IMG_0118.PNG]

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Community Expert ,
Dec 14, 2020 Dec 14, 2020

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I can't see the images on my end

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