Disappearing canvas

New Here ,
Dec 11, 2020 Dec 11, 2020

Copy link to clipboard

Copied

Hi! Since updating my app to 2.0.2, I've been having my canvas disappear from view after attempting to use the transform tool. The transform tool is also behaving in a "clunky" way, limiting where I can move/rotate layers or selections. Any suggestions?

TOPICS
iPad, Problem or error

Views

83

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 11, 2020 Dec 11, 2020

Copy link to clipboard

Copied

Hi Benjamin_Violet,

 

Can you provide a little more information? I've tried reproducing this on 2.0.2, but I'm not seeing any issue. What kind of layers are you transforming? When the canvas disappears, are you able to bring it back? Can you show some screen shots?

 

I'm also not seeing any clunky behavior, but my iPad is a relatively recent iPad Pro 11" model with lots of free storage. Can you tell us about your device specs?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 11, 2020 Dec 11, 2020

Copy link to clipboard

Copied

I'm also on an 11" iPad pro with plenty of storage, and an up-to-date OS.
Every now and then I get this "RAM" usage error, but that just seems so
strange! Other times, I get a "Could note complete request" error. I'm not
running other apps in the background, and the image is 2881x2483 with just
5 layers without any additional filters on them--just different drawn
information. The "transform" I'm doing is on a layer that just contains the
arched line--I just wanted to scooch it to the left, which yields the blank
canvas. If I "undo" or close the app, the canvas comes back with the error
messages. Hope this helps!

[image: IMG_0121.jpg]
[image: IMG_0120.PNG]
[image: IMG_0122.PNG]
[image: IMG_0119.PNG]
[image: IMG_0118.PNG]

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Dec 14, 2020 Dec 14, 2020

Copy link to clipboard

Copied

LATEST

I can't see the images on my end

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines