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Hackers

New Here ,
Sep 07, 2020

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D35050C4-7A9E-4A2A-B71C-2E1288DDAEF9.png

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Bug, Crash or freeze, iPad, Problem or error

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Hackers

New Here ,
Sep 07, 2020

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D35050C4-7A9E-4A2A-B71C-2E1288DDAEF9.png

TOPICS
Bug, Crash or freeze, iPad, Problem or error

Views

55

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Sep 07, 2020 0
New Here ,
Sep 07, 2020

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009FBB95-740C-43A1-B3FC-CDB4A9E4BF56.png7AF300D8-E846-408E-B451-A571DB2819FC.png

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Sep 07, 2020 0
Adobe Community Professional ,
Sep 07, 2020

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If you think someone has hacked into your account, then change your password, and be sure it is strong.

~ Jane

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Sep 07, 2020 0
Adobe Community Professional ,
Sep 09, 2020

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It looks like you are using "Import and Open," then choosing "Files." You may find it helpful to open the Files app on your iPad, and ensuring that you can open Creative Cloud files within the Files app. The error in your first screen shot seems to me to be related to an authentication problem. The Files app (at least for me) sometimes seems to "forget" which services I have enabled, and I have to re-enable them.

 

Check your Files app, and see if you can access your Creative Cloud files there. Then, try again with Photoshop. You may need to force quit Photoshop and re-launch the app.

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Sep 09, 2020 0