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Help installing

New Here ,
Jan 13, 2020

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I just bought an iPad por 11, o the App Store i try to download adobe photoshop but it won't let me as it asks for my device to be 13.1 on software update however it is 13.3 so it doesn't make any sense, literally I bought the iPad just for it as well

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Bug, Download and install, How to, Problem or error

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Help installing

New Here ,
Jan 13, 2020

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I just bought an iPad por 11, o the App Store i try to download adobe photoshop but it won't let me as it asks for my device to be 13.1 on software update however it is 13.3 so it doesn't make any sense, literally I bought the iPad just for it as well

TOPICS
Bug, Download and install, How to, Problem or error

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263

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Jan 13, 2020 0
Adobe Community Professional ,
Jan 13, 2020

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Hi

Go to Settings > General > About. What does it say for your Software Version? Can you update it? If not, call Apple. Since you just bought it, it is under Apple Care.

~ Jane

 

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Jan 13, 2020 0
Adobe Community Professional ,
Jan 13, 2020

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Moved to Photoshop Mobile forum from the Photoshop forum.

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Jan 13, 2020 0