I installed ipad photoshop. Why can’t I create a new file?

New Here ,
Nov 04, 2019 Nov 04, 2019

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7BFD7F54-E9F5-4317-AA19-0EAF10066C6F.jpeg

 

I can't read this tip

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Adobe Employee , Nov 04, 2019 Nov 04, 2019
Photoshop for iPad is not availabe in China: https://helpx.adobe.com/photoshop/using/photoshop-ipad-faq.html#IsPhotoshopontheiPadavailableinmycountry   Any Photoshop subscription that you purchase from the App Store is managed by Apple through your iTunes account. You can cancel your subscription using the App Store app on your iOS devices.   For step-by-step instructions, see Apple documentation for View, change, or cancel your subscriptions.   For billing issues or a refund, see Apple document...

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Adobe Employee ,
Nov 04, 2019 Nov 04, 2019

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Hi there,

 

We're really sorry for all the trouble. Go to the setting wheel in the top-right corner > Account and check if you are logged in with an email address there? You can share the screenshot of the account window with us.

 

Thanks,

Mohit

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New Here ,
Nov 04, 2019 Nov 04, 2019

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Adobe Employee ,
Nov 04, 2019 Nov 04, 2019

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Thanks for the screenshot. I see that you are logged in with one of the email addresses. Are you trying to save the file? Could you please share your exact workflow with us so that I can try those steps at my end to see if I can reproduce the same error message at my end?

 

Thank you for your patience with us.

 

Regards,

Mohit

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New Here ,
Nov 04, 2019 Nov 04, 2019

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Hello, I usually use the iPad to make some posters and image composition, and I won't use the desktop software. I have been using the Affinity Photo for iPad. Thank you for your reply.

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New Here ,
Nov 04, 2019 Nov 04, 2019

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FDD1206C-20AA-4423-B416-F77288E4C49F.pngBB6F2EB2-5155-4EAD-BE91-1CA2C98D52B7.png

Whether it's creating a file or watching a tutorial, a blue prompt will pop up.

 

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Adobe Employee ,
Nov 04, 2019 Nov 04, 2019

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Thanks for the additional information. What country are you from? It could be the Adobe Creative Cloud services aren't enabled in your area and Photoshop on the iPad is completely dependent on the cloud services.

 

Thanks,

Mohit 

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New Here ,
Nov 04, 2019 Nov 04, 2019

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I am from mainland China, the account is filled in mainland China.

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New Here ,
Nov 04, 2019 Nov 04, 2019

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I now how to do? Ipad version of photoshop does not support China, then I registered a US account, and then need to bind a credit card, I filled the US account with 10 dollars, and used vpn, now how can I use the ipad version of photoshop? Feeling that life is hard

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Adobe Employee ,
Nov 04, 2019 Nov 04, 2019

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Thanks for the additional information. Since it's not available in China, you can cancel your subscription using the App Store on your iOS device. Refer the following link to check the steps: https://support.apple.com/en-us/HT202039

 

Thanks.

Mohit

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Adobe Employee ,
Nov 04, 2019 Nov 04, 2019

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Also, please refer the following article to check the availability of Photoshop on the iPad in your country: https://helpx.adobe.com/photoshop/using/photoshop-ipad-faq.html#IsPhotoshopontheiPadavailableinmycou...

 

Hope it helps.

Thanks.

Mohit

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New Here ,
Nov 04, 2019 Nov 04, 2019

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Who knows what is going on here?

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Adobe Employee ,
Nov 04, 2019 Nov 04, 2019

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Photoshop for iPad is not availabe in China: https://helpx.adobe.com/photoshop/using/photoshop-ipad-faq.html#IsPhotoshopontheiPadavailableinmycou...

 

Any Photoshop subscription that you purchase from the App Store is managed by Apple through your iTunes account. You can cancel your subscription using the App Store app on your iOS devices.

 

 

For billing issues or a refund, see Apple documentation for Request a refund for an App Store or iTunes Store purchase.

 

If through Adobe, see: https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

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New Here ,
Nov 04, 2019 Nov 04, 2019

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I'm having the exact same issue and I'm from Sweden using the "Normal" Swedish App Store.. should definitely work here, shouldn't it? I also agreed to the subscription with the free first month.. I'm logged in here using the same login in the app. If anyone from Adobe sees this, could you perhaps help me out? 🙂

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