Impossibility to open ipad Photoshop files

New Here ,
Nov 21, 2020 Nov 21, 2020

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Bonjour. Depuis que j'ai réinstallé Photoshop sur ipad, il m'est impossible de réouvrir les files sauvegardés dans CCloud. Message d'erreur ou de mauvaise connexion (ce n'est pas le cas). Comment puis je faire ?
merci

 

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New Here ,
Nov 21, 2020 Nov 21, 2020

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Adobe Community Professional ,
Nov 21, 2020 Nov 21, 2020

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"Since I reinstalled Photoshop on ipad"

 

Hi @Muriel5EF8 ,

Make sure you are signed in with the same Adobe ID. Try signing out, then sign back in again. If you also have PS for desktop, can you open them from there?

 

Since your question is about Photoshop for iPad, I'll move this from the Photoshop forum where you posted to PS for Mobile

~ Jane

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New Here ,
Nov 29, 2020 Nov 29, 2020

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Thanks a lot Jane for your answer. I tried open the files again from Ipad, but it's the same problem...

 

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