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M: Brushes missing on iPad

New Here ,
Nov 17, 2020

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I opened Photoshop on-my iPad Pro today and when I tried to change my brush or eraser shape it said that there were no brushes available other than the ones I had selected. This is really weird because I hadnot uploadedany brushesto Photoshop, so it should let me use the preset default brushes but it wouldn't show them for some reason. I have attached some screenshots so that you can see what I'm talking about. This has never happened to me before and it seemed like it just came out of the blue as I haven't changed any settings recently.

I fixed it by uninstalling & reinstalling photoshop, so try that 🙂
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iPad, Problem or error

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M: Brushes missing on iPad

New Here ,
Nov 17, 2020

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I opened Photoshop on-my iPad Pro today and when I tried to change my brush or eraser shape it said that there were no brushes available other than the ones I had selected. This is really weird because I hadnot uploadedany brushesto Photoshop, so it should let me use the preset default brushes but it wouldn't show them for some reason. I have attached some screenshots so that you can see what I'm talking about. This has never happened to me before and it seemed like it just came out of the blue as I haven't changed any settings recently.

I fixed it by uninstalling & reinstalling photoshop, so try that 🙂
TOPICS
iPad, Problem or error

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762

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Nov 17, 2020 2
New Here ,
Nov 17, 2020

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This happened to me today. I'm trying 7 figure it out!

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Nov 17, 2020 0
New Here ,
Nov 17, 2020

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I fixed it by uninstalling & reinstalling photoshop, so try that 🙂

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Nov 17, 2020 1
New Here ,
Nov 17, 2020

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Thank you ! If I do that it will save all my work right ??

 

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Nov 17, 2020 0
New Here ,
Nov 17, 2020

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Same here.

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Nov 17, 2020 0
New Here ,
Nov 17, 2020

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I went to use the brushes in my photoshop op iPad Pro and there are do brushes anymore. Where did they go and how do I get them back?

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Nov 17, 2020 0
New Here ,
Nov 17, 2020

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As of about 7:00 today all my brushes are missing from my Photoshop app, and I can't seem to get them to sync and reappear. They are fine on my desktop, but I need to use my Apple Pencil. They were all working fine on the app earlier in the day. Now when I click brushes the following message appears in the brushes (and eraser) panel: "No brushes available - Brush sync may be in progress", and this has been going on far too long for it to just be a brush sync update.

Per a conversation on Twitter with AdobeCare I've rebooted my computer, signed out of Creative Cloud, signed back in, and repeated the same process on my iPad but unfortunately the problem persists. Can anyone assist in recovering my brushes on the iOS app?

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Nov 17, 2020 1
Community Beginner ,
Nov 17, 2020

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I am having the same problem just this evening. I have tried all the above suggestions and still no brushes. Was working fine earlier today.

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Nov 17, 2020 0
New Here ,
Nov 17, 2020

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I just deleted the app and reinstalled it and it appears to be working now. I hate deleting apps and was hesitant to do so...I don't trust the backup. 

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Nov 17, 2020 1
Community Beginner ,
Nov 18, 2020

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Thank you! That worked for me too.  Weird that we had to do that though.

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Nov 18, 2020 0
New Here ,
Nov 18, 2020

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Hello, I'm hoping someone can help. I'm using Pshop on my iPad pro (I also have it installed on my iMac. Previously when using pshop on my iPad the various brush options were availble to me. However now they are no. I have only one brush to chose from and a message saying Brush sync ma be in progress (this has been a for the last six hours. Any advice? 

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 18, 2020

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Hi

Since your question is about Photoshop for iPad, I have moved this from the Photoshop forum where you posted to PS for Mobile.

~ Jane

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Nov 18, 2020 0
New Here ,
Nov 18, 2020

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Can you send me the link to that please as I don't know how to find it

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 18, 2020

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Hi @Paula5FFE ,

 

Here's the link for Photoshop for Mobile:

https://community.adobe.com/t5/photoshop-for-mobile/bd-p/Photoshop-for-Mobile

 

In addition, to find the correct forum faster, you can go to 

https://community.adobe.com/ and either

  • change the Sort Order to Alphabetical
    or
  • Filter to Photography

 

3E6AB97B-AF89-4FB9-87F4-3E14326154E8.jpeg

 

And if you click the Bell icon in the upper right, you will see all responses to your posts. I hope this helps!

 

~ Jane

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 18, 2020

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@Paula5FFE 

 

Paula, I just read through some of the posts here and it's not just you. One person reported the uninstall/reinstall fixed it, but read through the posts from today to see if they help.

 

~ Jane

 

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Nov 18, 2020 0
Adobe Employee ,
Nov 18, 2020

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Hi Krystallelex and others who aren't seeing any brushes, 

 

Sorry about the scare with this behavior. It seems that an uninstall and reinstall will return the default brushes.

For help with this, see Known Issues.

 

Regards,

Pete

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Nov 18, 2020 0
Community Beginner ,
Nov 18, 2020

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Hi Pete - no, I was not part of the pre-release program.

Dana

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Nov 18, 2020 0
Adobe Employee ,
Nov 18, 2020

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Thanks Dana, this is interesting.

 

Are you part of Photoshop desktop's prerelease by chance?

Have you installed brushes to Photoshop desktop (non-prerelease) as well?

Do you actively use your CC Libraries?

 

Thank you!

PG

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Nov 18, 2020 0