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M: Photoshop Mobile: cannot create document

New Here ,
Nov 18, 2019

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I could not create documents, there are errors shows up all the time 

what can I do?D937969C-5A4F-412E-8028-28042F643CDE.png

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iPad, Problem or error

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M: Photoshop Mobile: cannot create document

New Here ,
Nov 18, 2019

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I could not create documents, there are errors shows up all the time 

what can I do?D937969C-5A4F-412E-8028-28042F643CDE.png

TOPICS
iPad, Problem or error

Views

675

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Nov 18, 2019 0
New Here ,
Nov 05, 2019

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E24EB328-B3D0-4C49-B397-190858BF03BF.png  I can't create a new file 

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Nov 05, 2019 0
Adobe Community Professional ,
Nov 05, 2019

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Check to see if you have a plan and you are signed in with your Adobe ID.

 

https://helpx.adobe.com/photoshop/user-guide.html?topic=/photoshop/morehelp/mobileapps.ug.js

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Nov 05, 2019 0
New Here ,
Nov 05, 2019

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D7DA2BCC-B93D-40ED-A390-CA65B05E8AD6.pngI have this plan

 

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Nov 05, 2019 0
Adobe Community Professional ,
Nov 05, 2019

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Thanks for the screenshots. The cloud on the top right of your Photoshop Home page has something on it.

 

Tap the cloud icon to see what it is.This tells me something is not right with your cloud account.

 

Also look under the cog and check your account information.

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Nov 05, 2019 0
Adobe Community Professional ,
Nov 06, 2019

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Moves to Photoshop Mobile forum from the Photoshop forum.

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Nov 06, 2019 0
Adobe Community Professional ,
Nov 15, 2019

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My student is using thenew Ipad pro and for some reson cannot get cloud doument or start working,

It is os 13.2.2

 

Here are her screenshots.IMG_0002.jpgIMG_0003.jpgIMG_0004.jpg

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Nov 15, 2019 0
Adobe Community Professional ,
Nov 16, 2019

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Chana, it looks like access to Creative Cloud is being blocked. Is the device configured with a MDM (mobile device management) service by the school? Is it possible they could be blocking file sharing as a policy?

 

I assume that the screen shots above are taken on a normal wifi, connected with full access and no firewall blocking things?

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Nov 16, 2019 0
Pattie-F LATEST
Adobe Employee ,
Nov 21, 2019

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Please review this troubleshooting article and see if it helps: https://helpx.adobe.com/photoshop/kb/unable-to-create-save-cloud-document.html

 

Pattie

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Nov 21, 2019 0
Adobe Community Professional ,
Nov 19, 2019

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Have you signed in with your Adobe ID?

Do you have free space available in your Adobe Creative Cloud Storage?


Tap the gear icon in the upper right to check your Settings/Account:

 

C7DD2B1E-74B1-47C8-81CC-3D74ACEEBEA9.jpeg

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Nov 19, 2019 0
Adobe Employee ,
Nov 25, 2019

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You may also find this article useful in explaining the error:

https://helpx.adobe.com/photoshop/kb/unable-to-create-save-cloud-document.html

 

Pattie

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Nov 25, 2019 0