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My subscription will not work on iPad

New Here ,
Mar 30, 2020

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I have Photoshop 2020 on my computer, but it says I need to pay on the app on my iPad, even though my account is linked. Any way they can link so I can use Photoshop on my iPad? Is this a glitch? If so, how do I fix it?

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Bug, Download and install, FAQ, Problem or error

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My subscription will not work on iPad

New Here ,
Mar 30, 2020

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I have Photoshop 2020 on my computer, but it says I need to pay on the app on my iPad, even though my account is linked. Any way they can link so I can use Photoshop on my iPad? Is this a glitch? If so, how do I fix it?

TOPICS
Bug, Download and install, FAQ, Problem or error

Views

346

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 30, 2020 0
Most Valuable Participant ,
Mar 30, 2020

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Typically this indicates an issue where the Adobe servers simply think you are in a different country/ region. Start by trying an alternate method of online access, i.e. use your home W-LAN instead of mobile data and vice versa. Also check your iPads language, region and timezone settings. It could be sending a false identification. also check the same things on your Apple/ iCloud account and your Adobe account.

 

Mylenium

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Mar 30, 2020 0
Adobe Community Professional ,
Mar 30, 2020

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Moved to Photoshop Mobile forum, from the Photoshop forum.

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Mar 30, 2020 0
M Shaw LATEST
Adobe Employee ,
Apr 07, 2020

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Which option are you using to sign in with on install?

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Apr 07, 2020 0