Opening Cloud Images Issue?

Explorer ,
Nov 12, 2019 Nov 12, 2019

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Anyone else with the issue of trying to download your photoshop files from the cloud to your ipad? My macOS, ipadOS on ipad pro and all photoshops are the most recent releases. 

 

Here's what is going on.

 

When I go to the photoshop cloud documents on the ipad, the files from my mac are there, perfect. So I then go to download one of the files and it just sits there with the Opening dialog box saying 0% and that this takes longer with slow connections and large cloud documents. With my internet connection speed, it should be a pretty quick of a download for a 17mb file. 

 

I decided to restart and I was able to get the 17mb file downloaded but I can't get anything else to download even after restarting again. Also once my ipad goes to sleep, I have to redo the download process again because nothing was downloaded.

 

Anyone with thoughts or a fix on this?

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iPad, Open-Save-Share, Problem or error

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correct answers 1 Correct Answer

Explorer , Nov 16, 2019 Nov 16, 2019
When all else fails, delete photoshop and reinstall. Seems to have solved it, wish I had thought of that sooner.

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New Here ,
Nov 14, 2019 Nov 14, 2019

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I think I'm experiencing a similar (perhaps the same) issue. I reported here.

I think we are reporting important issues. Why aren't adobe staffs responding at all?

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Adobe Community Professional ,
Nov 14, 2019 Nov 14, 2019

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For reporting bugs and feature requests, you're more likely to get the attention of Adobe Staff here:

https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_mobile?topic-l...

 

Note that this is directlyaccessible from right with Photoshop for Mobile by going to App Settings, General, Help, Send Feedback.

 

Mike

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Community Beginner ,
Nov 14, 2019 Nov 14, 2019

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I'm able to open files just fine; even all of the layers show up. Problem is, you can't do anything with the layers because the tools aren't available.

Somehow this feels worse than if it wouldn't open at all.

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Explorer ,
Nov 15, 2019 Nov 15, 2019

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Well hopefully Adobe gets us some updates so we can actually use the photoshop on the ipad pro. Been over a year since they announced photoshop and so far it is a fail. Maybe I should have just switched to Affinity photo, those guys seem have their stuff together.

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Adobe Employee ,
Nov 15, 2019 Nov 15, 2019

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Hi Jeff,

 

If you go to https://assets.adobe.com/ can you see your file? If so, is it under  1)"Synced Files" 2) "Cloud Documents" 3) "Mobile Creations" ?

 

assets.jpg

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Explorer ,
Nov 15, 2019 Nov 15, 2019

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I can see my files on the assets link. The problem is it won't download the file to the ipad.

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Adobe Employee ,
Nov 15, 2019 Nov 15, 2019

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Files in assets are not cloud documents: https://helpx.adobe.com/photoshop/using/cloud-documents-faq.html#difference-clouddocuments-creativec...

 

They won't automatically show up in Photoshop for iPad.

 

You can open them if you have the Creative Cloud app on your iPad. Once you have the CC app installed and your signed in, you can go back to Photoshop for iPad's home screen, then click "Import and open" choose "Files". Click "Locations" in the upper lect and choose Creative Cloud from the Browse Locations to show files in your Assets folder. You can open from there.

 

 

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Adobe Employee ,
Nov 15, 2019 Nov 15, 2019

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I better workflow to get them onto your iPad as a Cloud Document is to open the PSD on your desktop, choose Save As, click "Save to Cloud Documents" and click "Save." The file will automatically sync to your iPad and show up in Cloud Documents.

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Explorer ,
Nov 15, 2019 Nov 15, 2019

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Thanks. As my original post stated, I was able to download one file but nothing else will download.

 

On my mac, I did the "save to cloud documents" originally, they show up in the cloud documents with the link you provided, they also show up in photoshop on my ipad pro under "your work", "Cloud documents". In this location, there is the little download cloud icon and tapped that to download. I did get one file to download after being a pain to get it to actually work. When I tried to download the other files, it sits at 0%, never downloading. And when my Ipad Pro will go to sleep, Photoshop throws the whole download process in the trash and I have to try again. My internet is not the problem as I have tried from various locations and various times of day.

 

I just used the slow workflow you described and none of the files I saved (and can see everywhere else) using the "Save to Cloud Documents" in photoshop on my mac show up, not even the one photoshop file I was finally able to download using the easy workflow I described.

 

Hopefully this gets fixed.

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Adobe Employee ,
Nov 15, 2019 Nov 15, 2019

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Jeff- 

 

Which tab is it saved under? 

Is the file saved as a PSD in files, or as a cloud document in the Cloud docs tab?

 

Pattie

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Explorer ,
Nov 15, 2019 Nov 15, 2019

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In the link that was provided, under Your Work, Files, Cloud Documents, everything is saved. I do not see a Cloud docs tab. And this is all being viewed from my Mac. As described before, I was able to get one file downloaded after doing a restart of my ipad but nothing else will download, it just sits at 0%

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Explorer ,
Nov 16, 2019 Nov 16, 2019

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When all else fails, delete photoshop and reinstall. Seems to have solved it, wish I had thought of that sooner.

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