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Photo not supported

New Here ,
Oct 23, 2020

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Just downloaded photoshop for iPad Pro and am running iOS 14.0.1. I am completely unable to upload any picture, in any format. Apparently every picture is unsupported? Is this app trash?

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Bug, iPad, Problem or error

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Photo not supported

New Here ,
Oct 23, 2020

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Just downloaded photoshop for iPad Pro and am running iOS 14.0.1. I am completely unable to upload any picture, in any format. Apparently every picture is unsupported? Is this app trash?

TOPICS
Bug, iPad, Problem or error

Views

46

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Oct 23, 2020 0
New Here ,
Oct 23, 2020

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Hi, the same problem here

it can not upload any picture, says the file format is not readable

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Oct 23, 2020 0
New Here ,
Oct 23, 2020

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I am so frustrated because this is not what I paid for. If I can not upload a photo what is the point of photoshop! 
adobe please respond and fix!

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Oct 23, 2020 0
M Shaw LATEST
Adobe Employee ,
Oct 23, 2020

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Sorry for the frustration this is causing. Apple made a change on allowing applications access to Photos. You need to go to Settings application, scroll down to Photoshop and on the right side tap on Photos and allow access to all Photos. We are working on geting better messaging in the app for this and to avoid getting into that state in the first place.

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Oct 23, 2020 0