Photoshop on iPad not opening from Creative Cloud

[KieranDowd]

Hi there 
Having issues opening up images on creative cloud on my iPads photoshop, I've set the source as creative cloud but whenever I try to download or open on image stored on there I'm meet with the error

"Couldn't Communicate with a helper application"

Has anyone else encountered this problem?

[c.pfaffenbichler]

This Forum is dedicated to Photoshop proper. 

You may want to try posting on 

Photoshop for Mobile

[KieranDowd]

Yup trying get some cross work set up between my "Proper" photoshop machine and my tablet. 
Nice gatekeeping. 

[jeds15707318]

I am having the same problem, trying to set up the same workflow. I get the exact same error. Only work-around is to copy my files out of their Creative Cloud folder locations and into another cloud service - iCloud, Dropbox, etc. where they open just fine. I have re-installed CC on the iPad, etc.

[KieranDowd]

Hi there 
Having issues opening up images on creative cloud on my iPads photoshop, I've set the source as creative cloud but whenever I try to download or open on image stored on there I'm meet with the error

"Couldn't Communicate with a helper application"

Has anyone else encountered this problem?

[M Shaw]

We are investigating this issue. In the meantime a work around would be to open the Creative Cloud appication, select th efil eyou want to open, from the ellipsis (...) select Download original file,once downloaded select Copy to Photoshop to open the file.

[michaelb87323339]

I'm glad to hear this is being looked into. I've been experiencing the same issue trying to upload, or download any files saved in CC. Adobe Customer service was helpful in showing me that same work-around, but still couldn't resolve the issue itself.

hopeing for a solution soon.