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Photoshop on iPad not opening from Creative Cloud

Community Beginner ,
Jun 12, 2020

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Hi there 
Having issues opening up images on creative cloud on my iPads photoshop, I've set the source as creative cloud but whenever I try to download or open on image stored on there I'm meet with the error

"Couldn't Communicate with a helper application"

Has anyone else encountered this problem?

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Import and export, Mac, Problem or error

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Photoshop on iPad not opening from Creative Cloud

Community Beginner ,
Jun 12, 2020

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Hi there 
Having issues opening up images on creative cloud on my iPads photoshop, I've set the source as creative cloud but whenever I try to download or open on image stored on there I'm meet with the error

"Couldn't Communicate with a helper application"

Has anyone else encountered this problem?

TOPICS
Import and export, Mac, Problem or error

Views

333

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Jun 12, 2020 1
LEGEND ,
Jun 12, 2020

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This Forum is dedicated to Photoshop proper. 

You may want to try posting on 

Photoshop for Mobile

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Jun 12, 2020 0
Community Beginner ,
Jun 12, 2020

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Yup trying get some cross work set up between my "Proper" photoshop machine and my tablet. 
Nice gatekeeping. 

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Jun 12, 2020 1
New Here ,
Jun 15, 2020

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I am having the same problem, trying to set up the same workflow. I get the exact same error. Only work-around is to copy my files out of their Creative Cloud folder locations and into another cloud service - iCloud, Dropbox, etc. where they open just fine. I have re-installed CC on the iPad, etc.

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Jun 15, 2020 0
Community Beginner ,
Jun 12, 2020

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Hi there 
Having issues opening up images on creative cloud on my iPads photoshop, I've set the source as creative cloud but whenever I try to download or open on image stored on there I'm meet with the error

"Couldn't Communicate with a helper application"

Has anyone else encountered this problem?

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Jun 12, 2020 2
Adobe Employee ,
Jun 12, 2020

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We are investigating this issue. In the meantime a work around would be to open the Creative Cloud appication, select th efil eyou want to open, from the ellipsis (...) select Download original file,once downloaded select Copy to Photoshop to open the file.

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Jun 12, 2020 0
New Here ,
Jun 15, 2020

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I'm glad to hear this is being looked into. I've been experiencing the same issue trying to upload, or download any files saved in CC. Adobe Customer service was helpful in showing me that same work-around, but still couldn't resolve the issue itself.

hopeing for a solution soon.

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Jun 15, 2020 0