Photoshop on iPad Pro says check connection and won’t sign in to main profile

New Here ,
Aug 02, 2020 Aug 02, 2020

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I have premium Photoshop on the latest iPad Pro on the latest version of IOS and any time I try to log in it hangs on a screen which states to check the network connection, which it is fine, then just constantly hangs on the same screen. Whenever I press restore purchase it tells me everything is up to date. Have tried deleting and reinstalling and signing into different accounts which works but my main account doesn't. Any suggestions? 

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Adobe Community Professional ,
Aug 02, 2020 Aug 02, 2020

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Hi
Since your question is about Photoshop for iPad, I have moved this from the Photoshop forum where you posted.
~ Jane

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Adobe Employee ,
Aug 06, 2020 Aug 06, 2020

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This usually indicates your credit card info needs to be updated. See the info here for correcting these types of issues

https://support.apple.com/en-us/HT203005

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