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Hello, I have a valid subscription for photoshop on my iPad. I faced this problem today and I tried many solutions but I didn't figure out how to solve it. Please help.
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Have you restarted the iPad?
Until we know what solutions you have tried there is no reason to suggest anything, you might of already tried it.
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Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.
I hope this helps. Best of luck to you.
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I already restarted it and it's still the same
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Does your iPad have a cellular connection? Have you made sure its connected to WiFi?