Can not restore purchase but still getting charge monthly.

[rlcwood@hotmail.com]

Hi Charlie , 

I am having the same problem with photoshop. I've made sure all my logins are correct, I've purchased my subscription on monthly but it won't let me past login page - very annoying. 
what can I do?

thanks 

[Charlie.D]

Hi rlcwood

I work on Lightroom iOS and know it best.  I'm not sure about Photoshop.  Let me transfer your post to their forum so you can get help. 

Also, you might try contacting Support directly: https://helpx.adobe.com/contact.html

Support has tools to help that general employees on these forums like me don't have.

[J453]

There's no subscription under the email address that is your username here. Is it possible it's under a different email address?

[rlcwood@hotmail.com]

Hi, 

its possible it's under my girlfriends name, f.carriero991, as she also use my iPad, but we can't get in even using that account. The subscription is via the apple App Store, I just can't get into the app. Also FYI it was working for a fair few months, just stopped recently.

thanks 

rw

[J453]

Ok. Might be best to contact support directly to try and find the account. https://helpx.adobe.com/contact.html The forums aren't a great place for exchanging personal information like email addresses.