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Restore Purchase on iOS not working

New Here ,
Sep 02, 2020 Sep 02, 2020

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Dear Adobe,

 

since you dont give me any other option to get to your support, i have to post it here.

 

I just renewed my photoshop mobile subscription on the ipad, but it crashed. Now apple-Store shows me that I have succesfully subscriped but in the app, choosing restore purchases doesnt work. Just shows me a rotating circle for like ever.

 

Tried resetting the iPad, loging out of the Apple account, deleting the app, but nothing worked.

 

Could you please fix my account!

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Adobe
Community Expert ,
Sep 03, 2020 Sep 03, 2020

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Did you sign up for the account via the app store?  or through Adobe?   

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