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Restore Purchase on iOS not working

New Here ,
Sep 02, 2020

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Dear Adobe,

 

since you dont give me any other option to get to your support, i have to post it here.

 

I just renewed my photoshop mobile subscription on the ipad, but it crashed. Now apple-Store shows me that I have succesfully subscriped but in the app, choosing restore purchases doesnt work. Just shows me a rotating circle for like ever.

 

Tried resetting the iPad, loging out of the Apple account, deleting the app, but nothing worked.

 

Could you please fix my account!

TOPICS
Bug, Crash or freeze, Problem or error

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Restore Purchase on iOS not working

New Here ,
Sep 02, 2020

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Dear Adobe,

 

since you dont give me any other option to get to your support, i have to post it here.

 

I just renewed my photoshop mobile subscription on the ipad, but it crashed. Now apple-Store shows me that I have succesfully subscriped but in the app, choosing restore purchases doesnt work. Just shows me a rotating circle for like ever.

 

Tried resetting the iPad, loging out of the Apple account, deleting the app, but nothing worked.

 

Could you please fix my account!

TOPICS
Bug, Crash or freeze, Problem or error

Views

27

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 02, 2020 0
Adobe Community Professional ,
Sep 03, 2020

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Did you sign up for the account via the app store?  or through Adobe?   

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Sep 03, 2020 0