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Restore purchase

New Here ,
Apr 29, 2020

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why can't I restore purchase on my ipad? It just keeps spinning! I tried reinstall but it didnt do anything. Please help

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Crash or freeze, iPad, Problem or error

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Restore purchase

New Here ,
Apr 29, 2020

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why can't I restore purchase on my ipad? It just keeps spinning! I tried reinstall but it didnt do anything. Please help

TOPICS
Crash or freeze, iPad, Problem or error

Views

422

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Apr 29, 2020 0
Adobe Employee ,
Apr 29, 2020

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I see a valid subscription for the same ID you used to sign into the forums.  IS this working OK for you now.  if not, does restarting the app help?  

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Apr 29, 2020 1
New Here ,
Aug 04, 2020

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Same problem here!!! Please reply me ASAP

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Aug 04, 2020 0
Adobe Employee ,
Aug 04, 2020

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Hi Michael, I see a valid account for you too based on the same email address you used to post on the community forums here.  Is this working for you now?  If not, does an app restart help?  Or sign out, and sign back in while making sure you're signed into the correct email address?

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Aug 04, 2020 0
New Here ,
Aug 05, 2020

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I'm using the same email address for signing in but it didn't work when I press the restore purchase button. It just keeps spinning.

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Aug 05, 2020 0
Adobe Employee ,
Aug 05, 2020

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Hi Michael

We already recognize your subcription, so Restore Purchase shouldn't be required (or even display) if you are signed into the correct subscribed account.  I will send you a direct message so we can chat about your account details more privately.

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Aug 05, 2020 0
New Here ,
Oct 24, 2020

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I am having the same issue. I have follow all the instructions I've read and nothing is working...

 

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Oct 24, 2020 0
New Here ,
Oct 24, 2020

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I have the same problem!

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Oct 24, 2020 0
Adobe Employee ,
Oct 26, 2020

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Hi Theron0D45

I see a valid Photoshop subscription for you based on the same email ID you used to post on the forums.  As far as I can tell, it's not been interrupted since it started in September.

If you are signed into the correct Adobe ID and still don't see your Photoshop subscription, please contact Adobe Support directly --  Visit https://helpx.adobe.com/contact.html, sign in, and then click the chat button at the bottom right.

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Oct 26, 2020 0