Saving a small PNG file stops at 95% every time.

Community Beginner ,
May 09, 2020 May 09, 2020

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I need the small version in order to upload to my website. This has been happening for weeks now.A7B2A47C-A0B8-4461-A2DB-74FD44C78610.png

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Bug, Crash or freeze

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Adobe Employee , May 11, 2020 May 11, 2020
Thanks for the screen shot. Is there a particular reason you are using 3000 pixels per inch? That's a pretty huge file. Drop down to 300 will still give enough resolution and will likely complete in a timely manner.

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Adobe Employee ,
May 11, 2020 May 11, 2020

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What is the document size you are exporting there? How long are you waiting before you give up on the file save?

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Community Beginner ,
May 11, 2020 May 11, 2020

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How do I find the file size? This is the format I was using if that helps.

 

I have waited at least five minutes before I gave up. It only takes 3 to 5 minutes to load up to the 95% point.

 

 

 

7287F8CF-BB5B-413D-9751-3313302F4C11.png

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Adobe Employee ,
May 11, 2020 May 11, 2020

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Thanks for the screen shot. Is there a particular reason you are using 3000 pixels per inch? That's a pretty huge file. Drop down to 300 will still give enough resolution and will likely complete in a timely manner.

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Community Beginner ,
May 11, 2020 May 11, 2020

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Okay cool I will give that a shot. Is there a way to change the size of the existing file or do I have to create a new document?

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Adobe Employee ,
May 11, 2020 May 11, 2020

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Right now you will have to create a new document. You could copy the layers and paste them into the new document but they will have to be scaled down to fit the lower resolution

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Community Beginner ,
May 11, 2020 May 11, 2020

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Thanks it worked.

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