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Unable to import file after iOS 14 update

New Here ,
Sep 18, 2020

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Hello i have  a Problem,

when i want to insert a photo it shows me since today ‘cannot be imported the file format is not supported’ can anyone tell me what the correct settings were for the ipad?  or is it because i downloaded the new apple update today i hope someone can give me a tip

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Bug, iPad, Problem or error

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Unable to import file after iOS 14 update

New Here ,
Sep 18, 2020

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Hello i have  a Problem,

when i want to insert a photo it shows me since today ‘cannot be imported the file format is not supported’ can anyone tell me what the correct settings were for the ipad?  or is it because i downloaded the new apple update today i hope someone can give me a tip

TOPICS
Bug, iPad, Problem or error

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219

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Sep 18, 2020 1
Adobe Employee ,
Sep 25, 2020

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Hi there,

 

We're sorry for the import issue. Are you seeing this problem with some specific file formats? If you are on Photoshop Mobile 1.6 version then, you should try an reinstall the Photoshop Mobile app and see if that helps. Make sure you save all your files locally or on the cloud.

 

If you aren't on the latest version of Photoshop Mobile then, update it to 1.6 version and let us know if that helps.

 

Regards,

Mohit

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Sep 25, 2020 0
New Here ,
Sep 28, 2020

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Getting same message on my iPad for every photo I try to use. Have you been able to solve issue/attach photos since posting your message? 

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Sep 28, 2020 0
Adobe Employee ,
Sep 30, 2020

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In iOS14 when granting an application access to Photos you can grant access to a specific set of photos with the unfortunately named and placed at the top of the choices "Select Photos..." If you choose that option the application is only allowed to open the images you grant access to, which is set at the time of first run. The subsequent import view does not get filtered to only the allowed photos. If you choose a file that was not part of the set you initially define been blessed, the file shows download from iCloud then throws an error [ "" cannot be imported. Unsupported file format. ] The work around it to go to Settings, choose the Photoshop app and change Photos access from Selected Photos to  All Photos

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Sep 30, 2020 0
New Here ,
Oct 26, 2020

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This is happening to us too, we removed photoshop and re-installed it and still cannot bring in any photos into Photoshop, this is specific to ios14 since it worked just fine in iOS 13

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Oct 26, 2020 0
M Shaw LATEST
Adobe Employee ,
Oct 26, 2020

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Go to the Settings application

scroll on the left side to Photoshop

with Photoshop selected, Choose Photos from the Allow Photoshop to access section

Set Allow Photos Access to All Photos

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Oct 26, 2020 0