Unsupported file format error - photoshop for ipad

Community Beginner ,
Sep 17, 2020

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Since this morning we are receiving this error on photoshop for iPad. So far we were able to open the same images without error. Last evening we updated iOS to 14 on iPad. Any solution? Thanks 

 

 

 

[Moved to Photoshop for Mobile by moderator.]

Ok, so after the upgrade, iOS had reset to defaults. So access to photos to apps using the folder was turned off. Turning it on in settings solved the error. Thanks. 

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Unsupported file format error - photoshop for ipad

Community Beginner ,
Sep 17, 2020

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Since this morning we are receiving this error on photoshop for iPad. So far we were able to open the same images without error. Last evening we updated iOS to 14 on iPad. Any solution? Thanks 

 

 

 

[Moved to Photoshop for Mobile by moderator.]

Ok, so after the upgrade, iOS had reset to defaults. So access to photos to apps using the folder was turned off. Turning it on in settings solved the error. Thanks. 

TOPICS
Problem or error

Views

3.9K

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Sep 17, 2020 2
Community Beginner ,
Sep 17, 2020

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Ok, so after the upgrade, iOS had reset to defaults. So access to photos to apps using the folder was turned off. Turning it on in settings solved the error. Thanks. 

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Sep 17, 2020 1
New Here ,
Oct 27, 2020

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Hi ! I've got the same issue, but I cannot find the right settings to make it work again. The parameters on Ipad are so damn small, we can change almost nothing... Can you help ?

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Oct 27, 2020 0
New Here ,
Nov 05, 2020

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I had the same problem. I open the ipad settings - photoshop- photo access-changed to allow all of the photos instead of selectec photos. I remembered that the Photoshop had asked if I allowed the Photoshop to access to my photos. I selected " selected photos" instead of "all." So I changed to "all". 

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Nov 05, 2020 1
New Here ,
Nov 10, 2020

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I tried this and still no luck. Any other suggestions?

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Nov 10, 2020 0
New Here ,
Dec 07, 2020

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Same here! I'm stumped. 

 

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Dec 07, 2020 0
New Here ,
Nov 11, 2020

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Thanks so much!! I was pulling my hair out and didn't even think about the update changing things.

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Nov 11, 2020 0
New Here ,
Nov 19, 2020

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(I keep getting image format not supported, how can I fix this?

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Nov 19, 2020 0