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Crashes

BoriPhotography
Community Beginner ,
May 02, 2017 May 02, 2017

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I have tried to open the app on my phone to be able to work while at certain places. It crashes and it reboots my phone. It's with the only app it does it. Is there a bug or an issue going on with Photoshop Mix for mobile? It's very frustrating when you're about to open the app and it reboots the phone.

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correct answers 1 Correct answer

Deleted User
Jun 06, 2017 Jun 06, 2017

Thanks for the info.

Here is a suggestion of avoiding this crash:

  1. Go to iOS settings.
  2. Scroll down to find Photoshop Mix.
  3. Under Graphics Interface, choose OpenGL 3.0 instead of Metal. Please see attached screenshots.
  4. Kill Photoshop Mix and relaunch it.  

If you see any difference after changed the settings, could you let me know, it helps a lot to isolate the problem?

Thanks,

Ping

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BoriPhotography
Community Beginner ,
Jun 07, 2017 Jun 07, 2017

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In Response To Deleted User

I just got a new iPhone 7+ thinking it was the other

iPhone 7+. But no, it still reboots my phone every

time I start Photoshop Mix.

Sent from my iPhone

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