Photoshop Mix crashes my iPad Pro

[nicholasra]

Mix version. 2.8.1

IOS 10.3.3

I have deleted and reinstalled Mix and rebooted the iPad Pro but crashes continue when I try and add a second picture from my camera roll.

Any help much appreciated!

[billyt20035883]

Hi

i have the same issue . Seems to be related to IOS beta 10.3.3  . It does it with all abrobe iOS apps . Express , mix etc

[Michael J. Hoffman]

I can't seem to duplicate this. I have a 12.9" iPad Pro, running iOS 10.3.3 (not beta).

I can place additional images without any issue. Can you provide more detail (which iPad Pro model, are you truly running a beta of the OS and not the released version, what version of Photoshop Mix, etc)?

Mike

[billyt20035883]

It crashes on my iphone 6S + and my iPad Pro .

If you open a photo and start modifying it , it crashes around 2 mins . I then used my iPad that doesn't have 10.3.3 and it works fine

I will create a video as well and send later

Sent from my iPhone

[billyt20035883]

Hey

I narrowed it down .

If I disable my wifi / internet connection it doesn't crash . When I turn it back on it crashes in about 2 minutes

Sent from my iPhone

[nicholasra]

Hi Mike,

I am running iOS 10.3.3 released version. Not beta on an iPad Pro model number ML0N2LL/A. Sometimes when I open Photoshop Mix it will crash the iPad after a few seconds. Sometimes it will let me add a few photos before crashing. It is doing the same thing on my iPad model ME988TH/A running 10.3.3 release version. On the older iPad Mix tends to crash immediately without crashing the iPad.

Disabling wifi did not help.

Thanks

Richard

Sent from my iPad

[nicholasra]

More testing. If I turn wifi off it is less likely to crash. With wifi on when I have a composition finished, the little turning indicator, which i guess indicates it is uploading to somewhere, get more and more erratic turning and then crashes the iPad.

I have cleared out my archives and have plenty of space on CC but it still crashes.

Sent from my iPad

[nicholasra]

I erased and restored my iPad and reinstalled Photoshop Mix but it still crashes the iPad about a minute after I open it even if I don't do anything with the app. The pictures flicker and Mix crashes the iPad.

[britta-hh]

same problem here  

using IOS 11.3.1 / photoshop mix 2.8.1 on my iPad MP2J2FD/A

still no solution??

[nicholasra]

Billyt is correct that turning off wifi stops the crashing.

[Michael J. Hoffman]

nicholasra​ and billyt20035883​,

Thanks for the efforts to troubleshoot this. Sounds like wifi is part of the problem.

Hopefully we can get an Adobe staffer like Sheena Kaul​ to take a look and pass this information back to the product team.

Mike

[Sheena Kaul]

Thanks Michael for tagging.

I will report it to the product team.

[nicholasra]

Thanks very much.  I hope the product team can help sort this out.  Please let me know if you need any more information.

[brandonardg47222571]

I tried and it didn’t work

[nicholasra]

I am looking forward to hearing from the product team.  Photoshop Mix still crashes my iPad Pro.  If I log in with a different login name it runs fine and does not crash.  Seems to be related to my current login.    I have heard from a couple other people with the same problem.  Hope the product team can come up with a solution so I can have access to all the work I have already done

[nicholasra]

No answer from the product team.  I would sure like to have a solution for this.  I am a professional artist and Photoshop Mix not working is seriously impeding my work.  Sheena Kaul do you have any more information about moving this forward?

Thanks very much!
Richard

[Sheena Kaul]

I am checking with them again.

[nicholasra]

Perhaps the product team could contact me directly to help troubleshoot this. It is still crashing my iPad Pro.

[Sheena Kaul]

Would you mind sending us the details via in-app feedback? In that case we can work with you directly.

[nicholasra]

Hi Sheena,

In Photoshop Mix, when I click on the "hamburger" and the "Send us feedback" Button, It takes me to the forum page where I am now typing. Is there another way to send in-app feedback?

thanks

Richard

[Sheena Kaul]

Hi Richard,

Send Feedback option should open your default email application for you to submit the issue.

Can you try that again?

Regards,

Sheena

[nicholasra]

Hi Sheena,

To be clear, in Photoshop Mix there is no "Send Feedback" option.  There is a "Give Us Feedback" option which brings me here. See screenshot. Am I looking in the wrong place?

Thanks

Richard

Richard

[nicholasra]

I’d sure like to send feedback via the in-app option but there doesn’t appear to be anyway to do that. Any advice appreciated!

Thanks

Richard

[Sheena Kaul · Accepted solution]

Please see the private message that I sent.

[nicholasra]

Great. Will take a look.

Thanks

Richard