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Bug: PS Mix>Fix>Mix layer not found

New Here ,
Nov 26, 2017

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I transferred a layer at More Tools from Mix to Fix, worked on it there, and when I tried to transfer it back, I got the error ‘Cannot find the layer you were working on!’, apparently in Mix. Nothing was saved in either Mix or Fix; the document I was working on in Mix disappeared. The used image was not moved in Photos. Transfers worked up until then so not sure why the random fart. iPhone 7, iOS 11.1.2, Mix 2.8.1, Fix 1.7.

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Bug: PS Mix>Fix>Mix layer not found

New Here ,
Nov 26, 2017

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I transferred a layer at More Tools from Mix to Fix, worked on it there, and when I tried to transfer it back, I got the error ‘Cannot find the layer you were working on!’, apparently in Mix. Nothing was saved in either Mix or Fix; the document I was working on in Mix disappeared. The used image was not moved in Photos. Transfers worked up until then so not sure why the random fart. iPhone 7, iOS 11.1.2, Mix 2.8.1, Fix 1.7.

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Adobe Employee ,
Dec 08, 2017

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Hi Connor,

Apologies for the delayed response.

Since we are unable to reproduce the issue at our end, can you help us with the detailed steps that you performed?

Regards,

Sheena

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Participant ,
Dec 16, 2017

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Were you signed out in the middle of the process or maybe not signed into Fix? It seems like nothing was saved to the device or the cloud, but more details are needed, for certain.

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New Here ,
Jan 05, 2018

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It occurred again today, this time without an error message; after returning to Mix the layer simply wasn’t updated with the Fix changes. It seems in all occurrences I’d been working in Fix for a while (perhaps 10+ minutes), so perhaps a timeout factor or edit limit is involved.

Steps:

Open an image in Mix

Transfer to Fix and edit

After a while (e.g. 10 minutes) transfer to Mix

Check for an error message or if the layer is updated

I‘m not aware of being signed out during the process. As far as I’m aware, after my initial sign-in I’ve always been signed in, including when I checked both Fix/Mix today.

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Participant ,
Jan 07, 2018

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Hello @connorhawke

Is your OS up to date?

And are you using the latest version of the app?

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New Here ,
Jan 07, 2018

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Yes

iOS 11.2.1

Fix 1.7

Mix 2.8.1

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