photoshop Mix files on Ipad

Report · Jan 28, 2019

I have many mobiles files with photoshop mix

I can see them in creative cloud/ <mobiles <files

but I can't open the files in Ph Mix , send them in the cloud, or anything else

I would like to get them back in a way or another

may be some one know if they are in a Ipad Backup ,

in which folder

thanks for your help

Report · Feb 03, 2019

Hey

Sorry you're having trouble.

Just to check:

Make sure the work you have in Ps Mix currently is synced.

Sign out, quit the app, relaunch and sign in again.

Wait a few moments for the files to start syncing.

Please let us know if that works for you.

Report · Feb 03, 2019

Thanks for your answer

I did it already

That worked one time for 20 images

Then I did it again , but it doesn’t work

Maybe there is a way to get the pictures back directly from my Ipad backup

i can’t figure out where are the files

From time to time they appear in mobile file folder ( creative cloud app) but from that folder you can export only PNG files no psd

Best regards

www.setboun.com
+ 33 (0)6 22 33 29 32
+ 33 (0)1 42 77 19 89
setboun@gmail.com

Le 4 févr. 2019 à 07:09, tonyharmer <forums_noreply@adobe.com> a écrit :
photoshop Mix files on Ipad
created by tonyharmer in Photoshop Mix (Mobile app) - View the full discussion
Hey

Sorry you're having trouble.

Just to check:
Make sure the work you have in Ps Mix currently is synced.
Sign out, quit the app, relaunch and sign in again.
Wait a few moments for the files to start syncing.

Please let us know if that works for you.

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10910195#10910195 and clicking ‘Correct’ below the answer
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Report · Feb 03, 2019

Hey

Ok, thanks for letting us know.

I don't think you can access the local storage of the files.

Are any of the projects showing with a download icon next to them in the title bar? If you're using the "free up space" feature then it only shows a preview for the project.

Could we have some idea of what device you are using and what operating system, please?

Also, is Ps Mix up-to-date?

Report · Feb 03, 2019

Hello

I have an Ipad Pro 2018 with 512GB and mac osx high sierra on my desktop

It seems the probleme come from the files in the ipad, they synchronize but they are impossible to upload to photoshop or CC library

In the same time the app is getting very slow because of that problem

www.setboun.com
+ 33 (0)6 22 33 29 32
+ 33 (0)1 42 77 19 89
setboun@gmail.com

Le 4 févr. 2019 à 07:54, tonyharmer <forums_noreply@adobe.com> a écrit :
photoshop Mix files on Ipad
created by tonyharmer in Photoshop Mix (Mobile app) - View the full discussion
Hey

Ok, thanks for letting us know.

I don't think you can access the local storage of the files.

Are any of the projects showing with a download icon next to them in the title bar? If you're using the "free up space" feature then it only shows a preview for the project.

Could we have some idea of what device you are using and what operating system, please?

Also, is Ps Mix up-to-date?

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10910198#10910198 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10910198#10910198
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Report · Feb 04, 2019

Ok. Now that is starting to sound like an OS syncing issue. Let's explore that:

On your mac, sign out of CC then quit the creative cloud desktop application (and if you can, restart your machine) then reopen the CC desktop app
Try to send a file to Photoshop from your iPad, keeping in mind that if there are a lot of layers and masks, etc. then it may take a while
Let us know if the file gets delivered to Photoshop

In my experience, the CC Libraries export frequently errors with large files (but I think this will soon be fixed) and it's often better to send to a desktop app and add to a library from there, or export an image file and add that via the CC app.

Quick Urgent Note: Please edit your previous messages as you are displaying a lot of personal information (phone numbers, and an email address). You should have an edit command in the Actions at the bottom-left of your post. I would attend to that immediately.

Report · Feb 04, 2019

Hello

I never used free up space , i am effraid to loose several months work. In the past I uploaded psd files on my desktop, but when I reloaded them on my Ipad , i had to much work to do on the layers... i decided , to keep the files on my Ipad...

Now i am stunked

Thanks for your help

setboun@gmail.com
+ 33 (0)6 22 33 29 32
website main page/ page d'accueil
fine arts / morceaux choisis
books / livres
Exhibitions / expositions
search and download website/ recherche d'images
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joign my newsletter / inscription à la lettre d’information
www.setboun.com

Le 4 févr. 2019 à 09:59, tonyharmer <forums_noreply@adobe.com> a écrit :
photoshop Mix files on Ipad
created by tonyharmer in Photoshop Mix (Mobile app) - View the full discussion
Ok. Now that is starting to sound like an OS syncing issue. Let's explore that:

On your mac, sign out of CC then quit the creative cloud desktop application (and if you can, restart your machine) then reopen the CC desktop app
Try to send a file to Photoshop from your iPad, keeping in mind that if there are a lot of layers and masks, etc. then it may take a while
Let us know if the file gets delivered to Photoshop

In my experience, the CC Libraries export frequently errors with large files (but I think this will soon be fixed) and it's often better to send to a desktop app and add to a library from there, or export an image file and add that via the CC app.

Quick Urgent Note: Please edit your previous messages as you are displaying a lot of personal information (phone numbers, and an email address). You should have an edit command in the Actions at the bottom-left of your post. I would attend to that immediately.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10910297#10910297 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10910297#10910297
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Start a new discussion in Photoshop Mix (Mobile app) by email or at Adobe Community
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Report · Feb 04, 2019

At the end , if it still slugish, i will try to clean up all the files...

But I don’t even now , how to do that..

setboun@gmail.com
+ 33 (0)6 22 33 29 32
website main page/ page d'accueil
fine arts / morceaux choisis
books / livres
Exhibitions / expositions
search and download website/ recherche d'images
Reportages
website gallery
Blog / nouvelles
joign my newsletter / inscription à la lettre d’information
www.setboun.com

Le 4 févr. 2019 à 09:59, tonyharmer <forums_noreply@adobe.com> a écrit :
photoshop Mix files on Ipad
created by tonyharmer in Photoshop Mix (Mobile app) - View the full discussion
Ok. Now that is starting to sound like an OS syncing issue. Let's explore that:

On your mac, sign out of CC then quit the creative cloud desktop application (and if you can, restart your machine) then reopen the CC desktop app
Try to send a file to Photoshop from your iPad, keeping in mind that if there are a lot of layers and masks, etc. then it may take a while
Let us know if the file gets delivered to Photoshop

In my experience, the CC Libraries export frequently errors with large files (but I think this will soon be fixed) and it's often better to send to a desktop app and add to a library from there, or export an image file and add that via the CC app.

Quick Urgent Note: Please edit your previous messages as you are displaying a lot of personal information (phone numbers, and an email address). You should have an edit command in the Actions at the bottom-left of your post. I would attend to that immediately.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10910297#10910297 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10910297#10910297
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Photoshop Mix (Mobile app) by email or at Adobe Community
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Report · Feb 04, 2019

Hey

Don't worry—if you can see the files on Creative Cloud, then they are still there, and you shouldn't have lost them.

I'll do some digging around and see if there's someone on the team who can help.

Report · Feb 04, 2019

Hello

Thanks a lot.

I love the App,

the only problem is to manage the files...

Thanks

setboun@gmail.com
+ 33 (0)6 22 33 29 32
website main page/ page d'accueil
fine arts / morceaux choisis
books / livres
Exhibitions / expositions
search and download website/ recherche d'images
Reportages
website gallery
Blog / nouvelles
joign my newsletter / inscription à la lettre d’information
www.setboun.com

Le 4 févr. 2019 à 14:13, tonyharmer <forums_noreply@adobe.com> a écrit :
photoshop Mix files on Ipad
created by tonyharmer in Photoshop Mix (Mobile app) - View the full discussion
Hey

Don't worry—if you can see the files on Creative Cloud, then they are still there, and you shouldn't have lost them.

I'll do some digging around and see if there's someone on the team who can help.

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10910619#10910619 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10910619#10910619
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Photoshop Mix (Mobile app) by email or at Adobe Community
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