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Problems with png photos.

New Here ,
Feb 12, 2018

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hi 

I used photo shop mix with hapiness with my png photos... But since one week the photos shows with a whits background. 

The same photos as i have used earlier. I tried to update my iPad. But it didnt help.

What to do ??

thanks. Best regards

Hi Liv,

Could you please try the simple steps with as below:

  1. Load the jpeg from Camera Roll to Mix
  2. Do cut out
  3. Send to> Save to Camera Roll
  4. Tap + in Overview and load this transparent PNG to Mix.

Let me know if that helps!

Regards,

Sheena

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Problems with png photos.

New Here ,
Feb 12, 2018

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Copied

hi 

I used photo shop mix with hapiness with my png photos... But since one week the photos shows with a whits background. 

The same photos as i have used earlier. I tried to update my iPad. But it didnt help.

What to do ??

thanks. Best regards

Hi Liv,

Could you please try the simple steps with as below:

  1. Load the jpeg from Camera Roll to Mix
  2. Do cut out
  3. Send to> Save to Camera Roll
  4. Tap + in Overview and load this transparent PNG to Mix.

Let me know if that helps!

Regards,

Sheena

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753

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Feb 16, 2018

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Hi Liv,

Could you please try the simple steps with as below:

  1. Load the jpeg from Camera Roll to Mix
  2. Do cut out
  3. Send to> Save to Camera Roll
  4. Tap + in Overview and load this transparent PNG to Mix.

Let me know if that helps!

Regards,

Sheena

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Explorer ,
Mar 12, 2019

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Hi

I'm having the same problem, All PNG images become with white background,

but when I save my own PNG images with transparent Background and load them

it works fine.

Can the camera roll just return a file Reference?

Right now the File instance from the media promise is Null

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