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Projects gone

New Here ,
May 03, 2018

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I‘ve deleted the app and signed in the app and all my edits would be there but now that I signed in I didn’t get my edits back and I worked hard on those.

Hi Yanne,

You may also Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena

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Projects gone

New Here ,
May 03, 2018

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I‘ve deleted the app and signed in the app and all my edits would be there but now that I signed in I didn’t get my edits back and I worked hard on those.

Hi Yanne,

You may also Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena

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Adobe Employee ,
May 09, 2018

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Hi Yanne,

Couple of questions here:

* Are you using the same Adobe ID to sign into the app?

* Did you save your work over the CC libraries?

*Please login to assets.adobe.com and check if you're able to find your work there.

We're here to help-just need some more information.

Regards,

Sheena

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Adobe Community Professional ,
May 11, 2018

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Yanne

Did you follow Sheena's advice to check on assets.adobe.com and see the projects there?

It can take a little while for the projects to fully sync—I have a lot of projects and have recently added two new devices, so experienced that recently. You could also try giving the servers a "little prompt" perhaps by creating a new project—maybe when that starts syncing it'll accelerate the others (just a guess, but worth a shot).

Please come back to us soon and let us know if your issue's resolved.

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Adobe Employee ,
Jul 09, 2018

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Hi Yanne,

You may also Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena

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