Saving to CC Library

[ricardochong]

Why do I keep getting a network error when I try to save my files. I can save in camera roll but not in CC Files like I used too.

[Sheena Kaul]

Hi Ricardo,

That's strange and I apologize for such a behavior of the app.

Have you tried to connect to a different network and then try? Also, can you try to send the file directly to the desktop app and see if it succeeds in doing that?

Let me know if anything changes.

Regards,

Sheena

[Sheena Kaul · Accepted solution]

Hi there,

You may also Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena