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Transparent PNG Not working

New Here ,
Oct 25, 2017

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Anyone else having issues importing a transparent PNG as a new layer?

it was working fine up to a few days ago.

Ios 11.0.3

iphone 8 Plus

Hi Josh,

Apologize for the delay in responding.

I was assuming that I had already informed you.

Could you please try the simple steps with it to see if it still is an issue?

  1. Load the jpeg from Camera Roll to Mix
  2. Do cut out
  3. Send to> Save to Camera Roll
  4. Tap + in Overview and load this transparent PNG to Mix.

Do share the results.

Regards,

Sheena

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Transparent PNG Not working

New Here ,
Oct 25, 2017

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Anyone else having issues importing a transparent PNG as a new layer?

it was working fine up to a few days ago.

Ios 11.0.3

iphone 8 Plus

Hi Josh,

Apologize for the delay in responding.

I was assuming that I had already informed you.

Could you please try the simple steps with it to see if it still is an issue?

  1. Load the jpeg from Camera Roll to Mix
  2. Do cut out
  3. Send to> Save to Camera Roll
  4. Tap + in Overview and load this transparent PNG to Mix.

Do share the results.

Regards,

Sheena

Topics

How to

Views

10.2K

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Adobe Employee ,
Oct 30, 2017

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Hi Declan,

Are you still facing the issues importing the transparent PNG?

Have tried to uninstall and reinstall the app?

Regards,

Sheena

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New Here ,
Oct 30, 2017

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Issue still happening.


Will reinstall app now and try again.

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New Here ,
Oct 30, 2017

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Same issue after reinstall.

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Adobe Employee ,
Oct 31, 2017

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Declan, I am getting this checked for you.

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New Here ,
Oct 31, 2017

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Also experiencing the same issue where png file looses transparent background after being uploaded

issue started today

never experienced this issue before

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Adobe Employee ,
Nov 01, 2017

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Hi Josh,

I too was able to reproduce this issue and I have already reported it to the concerned team and they are working on a fix for the same.

I will update the thread as soon as I hear from them.

Regards,

Sheena

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New Here ,
Nov 01, 2017

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Awesome great work and prompt reply,

looking forward to a fix and finding out what caused the issue so we do not duplicate it

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New Here ,
Nov 02, 2017

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Still waiting on reply,

Any word on what caused this issue as again its new and i have not experienced this before

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Adobe Employee ,
Nov 17, 2017

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Hi Josh,

Apologize for the delay in responding.

I was assuming that I had already informed you.

Could you please try the simple steps with it to see if it still is an issue?

  1. Load the jpeg from Camera Roll to Mix
  2. Do cut out
  3. Send to> Save to Camera Roll
  4. Tap + in Overview and load this transparent PNG to Mix.

Do share the results.

Regards,

Sheena

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Community Beginner ,
Jan 18, 2018

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I've had trouble with PNGs.

Is it transparent on device when viewed outside of Mix? If not, then it might be the method you use to get PNG onto device. Gmail seems to turn transparent background white - I assume it flattens the image to save file size. Try using Creative Cloud to transfer the image.

Or try saving the image as a PDF rather than PNG.

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New Here ,
Feb 22, 2018

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Thank you so much!! i was having the same problem and this was the solution

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Community Beginner ,
Mar 04, 2018

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Glad to help

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New Here ,
Mar 29, 2020

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The solution is to (instead of "saving" it) exporting your graphics in Photoshop as a 32-bit PNG (standard if you export with the tick in the box for PNG-transparency) which will make the transparency "true" making it show how you intended in more/all apps that support transparency/alpha channels. For instance this changes the results for the iOS13/Photos app! 🙂 You can read more about this here: https://helpx.adobe.com/photoshop/using/export-artboards-layers.html

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