Login Error

[BokkaBear]

I was trying to sign in the app when I was told 'There was an error during login'. I have no idea how to deal with the problem. Can anybody here help me out?

[Sue Garibaldi]

HI Bokkabear.

This isn't an alert I've seen before, so it may be a network error; since there was system maintenance going on (and still going on) that may be the reason you're seeing it.

Are you still having seeing the error?

Are you seeing it with other of Adobe's mobile apps? Or just Sketch? (If you haven't checked another app, please try.)

Please let me know.

Sue.

[BokkaBear]

Hi Sue

Well... I see this alert in other apps, too. But there is no problem when I'm using the browser. (If there are any grammatical mistakes, sorry for that as I don't speak English)

Bokka

[Sue Garibaldi · Accepted solution]

Hi Bokka.

OK, so other apps, but not the browser.... Are you using a mobile browser on your device to sign in to adobe.com? Because that would rule out a bad wifi  connection.

I'm just going to run through some questions/things for you to try/check:

Are you using social sign-in (Facebook, G+)?

Have you tried copying/pasting your login information instead of typing it?

Make sure, when you get the option, that you're choosing the correct account type (Personal or Enterprise)

Is this the first time you're using Sketch? Have you tried reinstalling?

Are you on Android or IOS (not that it should make a difference)?

Let me know how things are going. As I mentioned, this alert is not, in my experience, a common one but I can ask the product team.

Sue.

[BokkaBear]

I am using a mobile browser and I'm using social sign-in. And the system of my phone is Android 8. It's the first time I use Sketch and I am kind of disappointed now...

[BokkaBear]

Hi Sue.

I reinstalled the app but still didn't work.

Bokka

[Sue Garibaldi]

Hi Bokka.

I'm sorry for not responding sooner. Are you still unable to sign in?

If you are, please direct message me (just click on my name) and give me your Adobe ID (the email address you use to sign in to the apps) so I can ask someone to troubleshoot this.

Please don't post your email address publicly.

Sue.

[Vipin6673]

Why every time saying error solve my problem