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Возвращение средств

New Here ,
Sep 01, 2020

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Здравствуйте, установила пакет "20 приложений для фотографов" пользовалась совсем немного первый месяц и не было возможности отписаться во второй месяц использования. Есть возможность вернуть деньги за второй месяц? Т.к. вообще не использовала эти программы  

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Возвращение средств

New Here ,
Sep 01, 2020

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Здравствуйте, установила пакет "20 приложений для фотографов" пользовалась совсем немного первый месяц и не было возможности отписаться во второй месяц использования. Есть возможность вернуть деньги за второй месяц? Т.к. вообще не использовала эти программы  

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 01, 2020

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This is a user-to-user forum. We can't help with payments. I suggest you contact Adobe directly (and check your contract).

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 01, 2020

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For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
P.S. :- App not being used is not a metric to claim a refund. However, there is no harm in contacting support and try your luck.


-Manan

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