Не открывается файл. Ни RAW , ни jpeg/

New Here ,
Feb 17, 2021 Feb 17, 2021

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Не открывается файл. Ни RAW , ни jpeg. Всплывает окно "програмный сбой". 

2021-02-18_11-25-03.png

2021-02-18_11-22-58.png

  

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Adobe Employee ,
Feb 18, 2021 Feb 18, 2021

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Hi,

 

We're sorry about the trouble due to Photoshop freezing on launch. Please ensure you have all available Windows updates installed on the computer along with the latest drivers for your computers graphics card.

You can check out: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists after installing all updates for Windows & the Graphics card, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Feb 18, 2021 Feb 18, 2021

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К сожалению ничего не изменилось. Программа продолжает игнорировать фотографии в jpeg.

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New Here ,
Feb 18, 2021 Feb 18, 2021

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raw файлы так же не загружаются.

 

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