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포토샵만 안켜지는 오류 코드 213 Photoshop crashing issue (Code 213)

Community Beginner ,
Aug 25, 2020

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포럼보니 저와 같은 문제이신 분들이 계시네요 

저는 cc 프로그램에서 계속 로그인하라고 하고 지워지지도 않고 딱 포토샵만 안되고 있어서

저도 챗 서포트 요청하고 40분넘게 기다렸는데 

마침내 직원분이랑 연결되었을 때 갑자기 cc에 로그인 되고 포토샵이 작동하네요

당황스럽습니다 

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Problem or error, Windows

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포토샵만 안켜지는 오류 코드 213 Photoshop crashing issue (Code 213)

Community Beginner ,
Aug 25, 2020

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pserror.jpg

 

포럼보니 저와 같은 문제이신 분들이 계시네요 

저는 cc 프로그램에서 계속 로그인하라고 하고 지워지지도 않고 딱 포토샵만 안되고 있어서

저도 챗 서포트 요청하고 40분넘게 기다렸는데 

마침내 직원분이랑 연결되었을 때 갑자기 cc에 로그인 되고 포토샵이 작동하네요

당황스럽습니다 

Topics

Problem or error, Windows

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34

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Adobe Employee ,
Aug 28, 2020

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Hi there, 

 

Sorry that you're getting an error code 213 while using Photoshop via the Creative Cloud Desktop.

 

Would you mind checking the version of Photoshop you have installed? If using the latest version of Photoshop 2020 v 21.2.2 but still facing the issue, please save your work & close Photoshop(if open) and checkout the steps below:

  • Open the Run dialog box (Windows key+R)
  • Type in %appdata% and click OK
  • Open the Adobe folder
  • Delete the Adobe PCD folder
  • Delete the SLData folder
  • Launch Photoshop

 

For more details, see https://community.adobe.com/t5/photoshop/213-19-error-code/td-p/4453456

Let us know the outcome.

 

Thanks,

Akash

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Community Beginner ,
Aug 30, 2020

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Hi there, 

If same issue occurs, I will try this way. 

Thanks 

Kate 

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Adobe Employee ,
Sep 02, 2020

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Thanks, let us know how it goes. 

 

~Akash

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