21.1.1 crashes when opening HEIC files

Participant ,
Mar 19, 2020 Mar 19, 2020

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Just updated and PS not opening HEIC files. Previous version opened them fine.

Anyone seeing this problem?

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Bug, Crash or freeze, Mac, Problem or error

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correct answers 1 Correct Answer

Participant , Apr 13, 2020 Apr 13, 2020
Fixed in 21.1.2 update today

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New Here ,
Mar 21, 2020 Mar 21, 2020

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Me, too. Same situation. Apparently, .heic are not supported, though I don't know why it's suddenly a new problem. This is a game changer for me if they can't adapt. I take a lot of photos on my iPhone. Right now, I'm trying to see if I can roll back the update.

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Participant ,
Apr 13, 2020 Apr 13, 2020

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Fixed in 21.1.2 update today

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New Here ,
Jun 06, 2020 Jun 06, 2020

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No it isnt, still the same problem in 21.1.3

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Participant ,
Jun 06, 2020 Jun 06, 2020

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Works OK for me on macos 10.15.5

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New Here ,
Jun 06, 2020 Jun 06, 2020

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☺️ Sorry, was on fire, 

Heic ist not chrashing my windows, it only still not supported by adobe... so i always need a converter... that sucks

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New Here ,
Jul 08, 2020 Jul 08, 2020

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Had repeated crashes today with HEIC files, which I created by scanning. Each scan crashed AFTER saving the file, but Photoshop cheerfully reopened and carried on each time. Afterward, I tried to open the HEICs for editing and they failed. But when I used Preview to convert to PNG, Photoshop thought they were just fine.  Catalina 10.15.5 and Photoshop CC 21.2.0 

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Explorer ,
Oct 19, 2020 Oct 19, 2020

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Is this still broken from 6 months ago, or did it break again? I can't open HEIC files in PS 21.2.4

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New Here ,
Dec 15, 2020 Dec 15, 2020

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I just had this come up this morning.  HEIC file, went through the whole process of updating becuase I thought it might be the version I'm running.  Completely up to date, still crashes whenever I open an HEIC file.  I assume that means it's still broken.  

 

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New Here ,
Dec 15, 2020 Dec 15, 2020

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Version 22.1.0 on an iMac under Big Sur - HEIC opened fine just now. 

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New Here ,
Dec 26, 2020 Dec 26, 2020

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Updated to latest today (22.1)  same issue.

 

Terrible.

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