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21.1.1 crashes when opening HEIC files

Participant ,
Mar 19, 2020

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Just updated and PS not opening HEIC files. Previous version opened them fine.

Anyone seeing this problem?

Fixed in 21.1.2 update today

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Bug, Crash or freeze, Mac, Problem or error

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21.1.1 crashes when opening HEIC files

Participant ,
Mar 19, 2020

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Just updated and PS not opening HEIC files. Previous version opened them fine.

Anyone seeing this problem?

Fixed in 21.1.2 update today

Topics

Bug, Crash or freeze, Mac, Problem or error

Views

332

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New Here ,
Mar 21, 2020

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Me, too. Same situation. Apparently, .heic are not supported, though I don't know why it's suddenly a new problem. This is a game changer for me if they can't adapt. I take a lot of photos on my iPhone. Right now, I'm trying to see if I can roll back the update.

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Participant ,
Apr 13, 2020

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Fixed in 21.1.2 update today

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New Here ,
Jun 06, 2020

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No it isnt, still the same problem in 21.1.3

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Participant ,
Jun 06, 2020

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Works OK for me on macos 10.15.5

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New Here ,
Jun 06, 2020

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☺️ Sorry, was on fire, 

Heic ist not chrashing my windows, it only still not supported by adobe... so i always need a converter... that sucks

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New Here ,
Jul 08, 2020

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Had repeated crashes today with HEIC files, which I created by scanning. Each scan crashed AFTER saving the file, but Photoshop cheerfully reopened and carried on each time. Afterward, I tried to open the HEICs for editing and they failed. But when I used Preview to convert to PNG, Photoshop thought they were just fine.  Catalina 10.15.5 and Photoshop CC 21.2.0 

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