22.3.1 Frozen App

New Here ,
Apr 13, 2021 Apr 13, 2021

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Updated today and app freezes upon opening an image.  Requires PC reboot to close app.  In the midst of a project . . recommendations?

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Crash or freeze, Problem or error

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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Hi, bummer...

I would try

1) to reset the preferences, reset Photoshop's preferences by holding down Ctrl+Alt+Shift (Pc) Cmd+Opt+Shift (Mac) as you click on Photoshop's icon to start it up.
See: https://helpx.adobe.com/photoshop/using/preferences.html
If you do have access to the menu Edit>Preferences (Pc) or Photoshop>Preferences (Mac), it is possible to reset them from the General submenu.

 

2) to roll back to a previous version if it does not work: https://helpx.adobe.com/be_en/download-install/using/install-previous-version.html

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Explorer ,
Apr 14, 2021 Apr 14, 2021

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Pretty much ditto for me.  Had to kill from task manager to close on Windows 10, Intel i7 machine.

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