I got no problem with 2D animation even " complex " one but i can't even render a sphere moving left to right everytime i try to do something in 3D it's like photoshop don't recognise my graphic card anymore ( can't even check or uncheck the graphic card option in performance tab once i enter 3D ) the animation won't start when i press the button and i can't render. And yes i tried to "Set your keyframes - save the file. Close the file and re-open - check the keyframes are still set (if not enable them) - Render the video." and it's not working ( keyframe are still set ). As i said i've been trying with everything i found here and nothing seems to work
I've also tried everything with my graphic card pilot from using old one to a fresh reinstall of new one ans same goes for photoshop used all 5 version available on creative cloud.
Really hope someone can help me i'm wasting so much time trying to figure out what's wrong i would rather practice on my skill
Update : I've been in contact with chat support and after 3 hours they basically told me nothing can be done/they don't know what happen and they will escalate the case so if anyone got the same issue contact them so it may be fix a day, still sad it take 3 hours to come to the conclusion i wasn't stupid and there is a real issue but i just hope something can be done now
I am also having the same problem. Until yesterday it was saying that 3d animation services are unavailable but today it is saying "No internet connection detected". Even though I am signed into Adobe CC. I will also contact tech support.