3D animation not working

New Here ,
Mar 06, 2021 Mar 06, 2021

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First sorry for my bad english, i need some help because i can't do 3d animation on photoshop

 

My computer is good enough ( ryzen 7 3700x, gtx 1660ti 16gb ram 3000mhz ) and i've tried everyting from this https://community.adobe.com/t5/photoshop/photoshop-basic-3d-animation-won-t-render-to-video/m-p/8755... to this https://community.adobe.com/t5/photoshop/photoshop-2020-timeline-animations-not-working/m-p/10929776 and nothing help at all 😕

 

I got no problem with 2D animation even " complex " one but i can't even render a sphere moving left to right everytime i try to do something in 3D it's like photoshop don't recognise my graphic card anymore ( can't even check or uncheck the graphic card option in performance tab once i enter 3D ) the animation won't start when i press the button and i can't render. And yes i tried to "Set your keyframes - save the file. Close the file and re-open - check the keyframes are still set (if not enable them) - Render the video." and it's not working ( keyframe are still set ). As i said i've been trying with everything i found here and nothing seems to work

 

I've also tried everything with my graphic card pilot from using old one to a fresh reinstall of new one ans same goes for photoshop used all 5 version available on creative cloud.

 

Really hope someone can help me i'm wasting so much time trying to figure out what's wrong i would rather practice on my skill

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Adobe Community Professional ,
Mar 06, 2021 Mar 06, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Photoshop forum so that proper help can be offered.

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New Here ,
Mar 07, 2021 Mar 07, 2021

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Update : I've been in contact with chat support and after 3 hours they basically told me nothing can be done/they don't know what happen and they will escalate the case so if anyone got the same issue contact them so it may be fix a day, still sad it take 3 hours to come to the conclusion i wasn't stupid and there is a real issue but i just hope something can be done now

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New Here ,
Apr 14, 2021 Apr 14, 2021

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I am also having the same problem. Until yesterday it was saying that 3d animation services are unavailable but today it is saying "No internet connection detected". Even though I am signed into Adobe CC. I will also contact tech support.

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