3d not working in photoshop 2020

Community Beginner ,
Apr 14, 2020 Apr 14, 2020

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I'm having a problem with the 3d feature in the 2020 photoshop. I've looked at all of the other documentation on this site that tells me to go in to preferences and go to performance and turn on GPU... what ever that BS lingo means. under that option, which is grayed out, it says that it can't detect my graphics card. 

I have a serious problem as I created a graphic using Photoshop 3d features, and now years later when my non profit needs to edit the graphic, we now cannot. 

Is there a solution to this that doesn't require us buying a new computer because Adobe decided to change something that wasn't broken in the first place. 

 

Please help, 

Channing 

Also all of the categories they provide for me to submit this request are BS, so i just chose one... seems like adobe needs to really learn that not everyone wants one dimensional help about installation. 

TOPICS
Feature request, Mac

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Most Valuable Participant ,
Apr 14, 2020 Apr 14, 2020

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So, what is your graphics card? Is the driver up to date? This stuff is just basic knowledge you need to work with Photoshop, but perhaps we can help you learn about it. 

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Community Beginner ,
Apr 22, 2020 Apr 22, 2020

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Thanks for the covert insult, just what I needed! I guess if I needed someone to read me the same answer from the adobe site I would not have posted this question in the first place. 🙄👀

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LEGEND ,
Apr 15, 2020 Apr 15, 2020

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I moved your post from the Get Started forum to the Program Specific forum.

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Community Beginner ,
Apr 22, 2020 Apr 22, 2020

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thanks for doing that, i attempted looking for different categories, but the adobe site doesn't work well with safari. 

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Adobe Community Professional ,
Apr 15, 2020 Apr 15, 2020

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Rather than us asking for lots of separate ystem details please do the following:

1.In Photoshop, go to Help >System Info press copy and then paste the info here.

2. If using Windows, type System Information into the windows search box.
   Click on the "System information app" to open it
   Under summary click on the + sign next to "Components" and then click on "Display"
Now take a sceenshot of the information

 

With both of those we may be able to help

Dave

 

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Community Beginner ,
Apr 22, 2020 Apr 22, 2020

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Screen Shot 2020-04-22 at 1.52.50 AM.png

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Community Beginner ,
Apr 22, 2020 Apr 22, 2020

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also longer info from photoshop: 

Adobe Photoshop Version: 21.1.2 20200410.r.136 2020/04/10: efaf3fa4e40 x64 Number of Launches: 80 Operating System: Mac OS 10.15.4 System architecture: Intel CPU Family:6, Model:13, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 2 Logical processor count: 4 Processor speed: 2700 MHz Built-in memory: 8192 MB Free memory: 3779 MB Memory available to Photoshop: 6402 MB Memory used by Photoshop: 69 % ACP.local Status: - SDK Version: 1.26.5 - Core Sync Status: Reachable and compatible - Core Sync Running: 4.3.36.1 - Min Core Sync Required: 4.3.4.2 ACPL Cache Config: - Time to Live: 5184000 seconds - Max Size: 20480 MB - Purge Percentage: 50% - Threshold Percentage: 85% - Purge Interval: 300 seconds Manta Canvas: Disabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 128K Image cache levels: 6 Font Preview: Medium TextComposer: Latin OpenCL crashed on 3/8/20 at 11:20:48 PM (Initializing OpenCL and OpenCL enabled features) The GPU Sniffer crashed on 6/3/18 at 4:12:19 PM Display: 1 Main Display High DPI Monitor Display Bounds: top=0, left=0, bottom=800, right=1280 OpenGL Drawing: Disabled. OpenGL Allow Old GPUs: Not Detected. AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1536
glgpu[0].GLName="Intel(R) Iris(TM) Graphics 6100"
glgpu[0].GLVendor="Intel Inc."
glgpu[0].GLVendorID=32902
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel(R) Iris(TM) Graphics 6100"
glgpu[0].GLRendererID=16925958
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Feb 29 2020 00:40:07)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1536
clgpu[0].CLName="Intel(R) Iris(TM) Graphics 6100"
clgpu[0].CLVendor="Intel Inc."
clgpu[0].CLVendorID=16925952
clgpu[0].CLDriverVersion="1.2(Mar 15 2020 21:29:48)"
clgpu[0].CLBandwidth=1.50532e+10
clgpu[0].CLCompute=297.993
nativegpu[0].NativeName="Intel(R) Iris(TM) Graphics 6100"
License Type: Subscription Serial number: 90970573069326555394 GUIDBucket: Application folder: /Applications/Adobe Photoshop 2020/ Photoshop scratch has async I/O enabled Scratch volume(s): G-DRIVE USB, 112.8G, 17.0G free Macintosh HD, 112.8G, 17.0G free G-DRIVE ev ATC with Thunderbolt, 930.8G, 782.5G free Required Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/PlugIns/Required/ Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/ Installed components: dvametadata.framework dvametadata 12.1.0.0 AdobeXMPScript.framework AdobeXMPScript 79.164352 79.164352 ICUUnicode.framework ICUUnicode gtlib_12.0.23744 ICUConverter.framework ICUConverter gtlib_12.0.23744 AdobeCrashReporter.framework AdobeCrashReporter 7.7.2 boost_system.framework boost_system 12.1.0.0 AdobeACE.framework AdobeACE 2.20.02.45640 79.617294 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 12.1.0.0 dvascripting.framework dvascripting 12.1.0.0 dvaappsupport.framework dvaappsupport 12.1.0.0 dvaunittesting.framework dvaunittesting 12.1.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.45625 79.617265 AIDE.framework AIDE 1.5.0.45618 79.617234 dynamiclink.framework dynamiclink 12.1.0.0 dvaaccelerate.framework dvaaccelerate 12.1.0.0 dvametadataUI.framework dvametadataUI 12.1.0.0 boost_filesystem.framework boost_filesystem 12.1.0.0 AdobeBIB.framework AdobeBIB 1.2.03.45640 79.617294 AdobeXMPFiles.framework AdobeXMPFiles 79.164352 79.164352 AdobeLinguistic.framework 24237 dvaplayer.framework dvaplayer 12.1.0.0 PlugPlugOwl.framework PlugPlugOwl 9.4.0.139 AdobeAGM.framework AdobeAGM 4.30.87.45640 79.617294 adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 6.0 79.617294 AdobePDFL.framework AdobePDFL 15.0.0.45618 79.367423 dvacore.framework dvacore 12.1.0.0 AdobePIP.framework AdobePIP 8.1.0.43.49128 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.45625 79.617265 dvatransport.framework dvatransport 12.1.0.0 AdobeXMP.framework AdobeXMPCore 79.164352 79.164352 AdobeJP2K.framework AdobeJP2K 1.2.2.45625 79.274472 dvaaudiodevice.framework dvaaudiodevice 12.1.0.0 LogSession.framework LogSession 8.1.0.43.49128 PlugPlugExternalObject.framework 9.4.0.139 AdobeSVGAGM.framework AdobeSVGAGM 1.0.45640 79.617294 dvametadataapi.framework dvametadataapi 12.1.0.0 WRServices.framework AdobeBIBUtils.framework AdobeBIBUtils 1.1.45640 79.617294 boost_threads.framework boost_threads 12.1.0.0 AdobeCoolType.framework AdobeCoolType 5.17.00.45640 79.617294 dvamediatypes.framework dvamediatypes 12.1.0.0 AdbePM.framework AdbePM 4.1.01.377268 1.617906 boost_date_time.framework boost_date_time 12.1.0.0 dynamic-torqnative.framework Torq Native 1 AdobeMPS.framework AdobeMPS 5.8.1.45640 79.617295 dvaui.framework dvaui 12.1.0.0 ahclient.framework ahclient 4.1.1.0 ICUData.framework ICUData gtlib_12.0.23744 dvamarshal.framework dvamarshal 12.1.0.0 Unified Extensibility Platform uxp-3.4.2.14 Required plug-ins: Accented Edges 21.1.2, © 1991-2020 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Chrome 21.1.2, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 21.1 © 2002-2020 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 21.1 © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 21.1.2, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 21.1.2, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 21.1.2, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 21.1 © 2003-2020 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 21.1.2, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 21.1.2, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 21.1.2, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 21.1.2, © 2003-2020 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 21.1 © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 21.1.2, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 21.1.2, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Eazel Acquire 21.1 © 2007-2020 Adobe. All rights reserved. - from the file “EazelAcquire.plugin” Entropy 21.1 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 21.1 © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 21.1 © 1990-2020 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 21.1.2, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 21.1.2, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 21.1.2, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 21.1.2, © 1991-2020 Adobe. 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CmdN: 1.3.4
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Adobe Community Professional ,
Apr 22, 2020 Apr 22, 2020

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Hi,

3D in Photoshop requires a Graphics Processor Unit (GPU) with at least 512MB of dedicated Video RAM (VRAM).

Your GPU (Intel IRIS 6100) does not have dedicated VRAM but instead shares RAM with the main system. 3D will not work with that GPU.

https://helpx.adobe.com/uk/photoshop/system-requirements.html

If your system has an aditional GPU (e.g NVidia or AMD) then Photoshop is not seeing it and you may want to check out this link:


https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

 

Dave

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Hello,

 

Im having this same issue I cant use the 3D feature in Photoshop. Im a bit confused becuase my computer isnt old and I pay Adobe $60 a month so I really want to use the feature.  If I screen shot mine can you tell me if its my computer? Also if my computer can not support this new 3D cc do they or does anyone offer an add on in some form that we can use an older less burdensome version of the 3D.  Thank you for your time.

 

Cheers

Lauren Gerry

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Adobe Community Professional ,
Dec 09, 2020 Dec 09, 2020

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Hi @lgerrydesign 

A couple of things :

First check your document is in RGB mode. 3D does not work with CMYK

Second, if the first is not the cause, please go to Photoshop's Help >System info and press copy. Then paste the info here

Dave

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Ohhh ok that might very well be it. Thank you! I will check shortly.

Sent from my iPhone

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New Here ,
Feb 13, 2021 Feb 13, 2021

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Thank you so much!! I didn't notice I was in CMYK and that solved my problem. 

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New Here ,
Feb 23, 2021 Feb 23, 2021

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Checked this option? Screenshot 2021-02-23 163202.png

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