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3D & other functions not working for supported & updated driver

Community Beginner ,
Aug 08, 2017

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I just installed Photoshop CC.

When I run PS and try use some of the features (i.e. Oil Paint, 3D), I get the following error message:

"Photoshop has encountered a problem with the display driver and has temporarily disabled enhancements for this feature which use the graphics hardware. The issue can be commonly fixed by updating the display drivers. If the problem persists, disable OpenCL for this and other features in Preferences > Performance > Advanced Settings."

I have the following driver - AMD Radeon (TM) R7 240 - And it is up to date.

I have gone into Preferences > Performance > Advanced Settings, and the OpenCL setting is unchecked and greyed out so it cannot be selected.

I have checked that my document is RGB, that I am running Windows 64-Bit, and that 'Use graphics processor' is checked in my settings.

Please help! I have no idea what to try next.

Thanks so much.

Message was edited by: Meg Cowley

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3D & other functions not working for supported & updated driver

Community Beginner ,
Aug 08, 2017

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I just installed Photoshop CC.

When I run PS and try use some of the features (i.e. Oil Paint, 3D), I get the following error message:

"Photoshop has encountered a problem with the display driver and has temporarily disabled enhancements for this feature which use the graphics hardware. The issue can be commonly fixed by updating the display drivers. If the problem persists, disable OpenCL for this and other features in Preferences > Performance > Advanced Settings."

I have the following driver - AMD Radeon (TM) R7 240 - And it is up to date.

I have gone into Preferences > Performance > Advanced Settings, and the OpenCL setting is unchecked and greyed out so it cannot be selected.

I have checked that my document is RGB, that I am running Windows 64-Bit, and that 'Use graphics processor' is checked in my settings.

Please help! I have no idea what to try next.

Thanks so much.

Message was edited by: Meg Cowley

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Aug 08, 2017 0
Adobe Community Professional ,
Aug 08, 2017

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Hi

Can you go to Photoshop - Help - System Info and click on the "copy" button.

Then paste the info here.

It will allow us to see what is happening and try and help you

Dave

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Aug 08, 2017 1
Community Beginner ,
Aug 08, 2017

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Hi, thank you

Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

Number of Launches: 4

Version: 10 or greater

System architecture: AMD CPU Family:15, Model:0, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

Physical processor count: 2

Logical processor count: 4

Processor speed: 3491 MHz

Built-in memory: 7115 MB

Free memory: 2 MB

Memory available to Photoshop: 6015 MB

Memory used by Photoshop: 70 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 132K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=1024, right=3200

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1024

glgpu[0].GLName="AMD Radeon(TM) R7 Graphics"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLDriverVersion="22.19.162.4"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="AMD Radeon(TM) R7 Graphics"

glgpu[0].GLRendererID=4879

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64"

glgpu[0].GLDriverDate="20170424000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[160]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.0 AMD-APP (2348.3)"

clgpu[0].CLDeviceVersion="2.0 AMD-APP (2348.3)"

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=2559

clgpu[0].CLName="Spectre"

clgpu[0].CLVendor="Advanced Micro Devices, Inc."

clgpu[0].CLVendorID=4098

clgpu[0].CLDriverVersion="2348.3"

clgpu[0].CLBandwidth=9.48884e+09

clgpu[0].CLCompute=337.528

License Type: Subscription

Serial number: 96040024878058759391

GUIDBucket:

  bucket: 81

  test: control

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

Temporary file path: C:\Users\megel\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 500.0G, 360.4G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2017/01/26-01:10:02   79.579975   79.579975

   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.11  

   AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.579975   79.579975

   AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

   AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

   AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2017/01/26-01:10:02   79.579975   79.579975

   ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

   amtlib.dll   AMTLib (64 Bit)   10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7)   1.000000

   ARE.dll   ARE 2017/01/26-01:10:02   79.579975   79.579975

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2017/01/26-01:10:02   79.579975   79.579975

   BIBUtils.dll   BIBUtils 2017/01/26-01:10:02   79.579975   79.579975

   boost_date_time.dll   photoshopdva   10.0.0  

   boost_signals.dll   photoshopdva   10.0.0  

   boost_system.dll   photoshopdva   10.0.0  

   boost_threads.dll   photoshopdva   10.0.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/01/26-01:10:02   79.579975   79.579975

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   10.0.0  

   dvacore.dll   photoshopdva   10.0.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   10.0.0  

   dvamediatypes.dll   photoshopdva   10.0.0  

   dvametadata.dll   photoshopdva   10.0.0  

   dvametadataapi.dll   photoshopdva   10.0.0  

   dvametadataui.dll   photoshopdva   10.0.0  

   dvaplayer.dll   photoshopdva   10.0.0  

   dvatransport.dll   photoshopdva   10.0.0  

   dvaui.dll   photoshopdva   10.0.0  

   dvaunittesting.dll   photoshopdva   10.0.0  

   dynamiclink.dll   photoshopdva   10.0.0  

   ExtendScript.dll   ExtendScript 2016/12/13-13:10:33   80.1089815   80.1089815

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   10.0.0.11  

   JP2KLib.dll   JP2KLib 2017/04/05-14:24:38   79.266006   79.266006

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   7.4.1.60.45263  

   mediacoreif.dll   photoshopdva   10.0.0  

   MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2017   18.1.1  

   Plugin.dll   Adobe Photoshop CC 2017   18.1.1  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  

   PSArt.dll   Adobe Photoshop CC 2017   18.1.1  

   PSViews.dll   Adobe Photoshop CC 2017   18.1.1  

   SCCore.dll   ScCore 2016/12/13-13:10:33   80.1089815   80.1089815

   SVGRE.dll   SVGRE   79.579975   79.579975

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Accented Edges 18.1.1 - from the file “Filter Gallery”

   Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle”

   Angled Strokes 18.1.1 - from the file “Filter Gallery”

   Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average”

   Bas Relief 18.1.1 - from the file “Filter Gallery”

   BMP 18.1.1 - from the file “Standard MultiPlugin”

   Camera Raw 9.12 - from the file “Camera Raw”

   Camera Raw Filter 9.12 - from the file “Camera Raw”

   Chalk && Charcoal 18.1.1 - from the file “Filter Gallery”

   Charcoal 18.1.1 - from the file “Filter Gallery”

   Chrome 18.1.1 - from the file “Filter Gallery”

   Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon”

   Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

   Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Color Halftone 18.1.1 - from the file “Standard MultiPlugin”

   Colored Pencil 18.1.1 - from the file “Filter Gallery”

   CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin”

   Conté Crayon 18.1.1 - from the file “Filter Gallery”

   Craquelure 18.1.1 - from the file “Filter Gallery”

   Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto”

   Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin”

   Crosshatch 18.1.1 - from the file “Filter Gallery”

   Crystallize 18.1.1 - from the file “Standard MultiPlugin”

   Cutout 18.1.1 - from the file “Filter Gallery”

   Dark Strokes 18.1.1 - from the file “Filter Gallery”

   De-Interlace 18.1.1 - from the file “Standard MultiPlugin”

   Dicom 18.1.1 - from the file “Dicom”

   Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

   Diffuse Glow 18.1.1 - from the file “Filter Gallery”

   Displace 18.1.1 - from the file “Standard MultiPlugin”

   Dry Brush 18.1.1 - from the file “Filter Gallery”

   Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire”

   Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

   Extrude 18.1.1 - from the file “Standard MultiPlugin”

   FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore”

   Fibers 18.1.1 - from the file “Standard MultiPlugin”

   Film Grain 18.1.1 - from the file “Filter Gallery”

   Filter Gallery 18.1.1 - from the file “Filter Gallery”

   Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Fresco 18.1.1 - from the file “Filter Gallery”

   Glass 18.1.1 - from the file “Filter Gallery”

   Glowing Edges 18.1.1 - from the file “Filter Gallery”

   Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Grain 18.1.1 - from the file “Filter Gallery”

   Graphic Pen 18.1.1 - from the file “Filter Gallery”

   Halftone Pattern 18.1.1 - from the file “Filter Gallery”

   HDRMergeUI 18.1.1 - from the file “HDRMergeUI”

   HSB/HSL 18.1.1 - from the file “Standard MultiPlugin”

   IFF Format 18.1.1 - from the file “Standard MultiPlugin”

   IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Ink Outlines 18.1.1 - from the file “Filter Gallery”

   JPEG 2000 18.1.1 - from the file “JPEG2000”

   Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Lens Blur 18.1.1 - from the file “Lens Blur”

   Lens Correction 18.1.1 - from the file “Lens Correction”

   Lens Flare 18.1.1 - from the file “Standard MultiPlugin”

   Liquify 18.1.1 - from the file “Liquify”

   Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

   Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”

   Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Mezzotint 18.1.1 - from the file “Standard MultiPlugin”

   Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore”

   Mosaic Tiles 18.1.1 - from the file “Filter Gallery”

   Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support”

   Neon Glow 18.1.1 - from the file “Filter Gallery”

   Note Paper 18.1.1 - from the file “Filter Gallery”

   NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors”

   Ocean Ripple 18.1.1 - from the file “Filter Gallery”

   OpenEXR 18.1.1 - from the file “Standard MultiPlugin”

   Paint Daubs 18.1.1 - from the file “Filter Gallery”

   Palette Knife 18.1.1 - from the file “Filter Gallery”

   Patchwork 18.1.1 - from the file “Filter Gallery”

   Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin”

   PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX”

   Photocopy 18.1.1 - from the file “Filter Gallery”

   Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine”

   Photoshop Touch 14.0 - from the file “PSDX”

   Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

   Pinch 18.1.1 - from the file “Standard MultiPlugin”

   Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar”

   Plaster 18.1.1 - from the file “Filter Gallery”

   Plastic Wrap 18.1.1 - from the file “Filter Gallery”

   PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   PNG 18.1.1 - from the file “Standard MultiPlugin”

   Pointillize 18.1.1 - from the file “Standard MultiPlugin”

   Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin”

   Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM”

   Poster Edges 18.1.1 - from the file “Filter Gallery”

   PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Radial Blur 18.1.1 - from the file “Standard MultiPlugin”

   Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance”

   Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

   Reticulation 18.1.1 - from the file “Filter Gallery”

   Ripple 18.1.1 - from the file “Standard MultiPlugin”

   Rough Pastels 18.1.1 - from the file “Filter Gallery”

   Save for Web 18.1.1 - from the file “Save for Web”

   ScriptingSupport 18.1.1 - from the file “ScriptingSupport”

   Shake Reduction 18.1.1 - from the file “Shake Reduction”

   Shear 18.1.1 - from the file “Standard MultiPlugin”

   Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Smart Blur 18.1.1 - from the file “Standard MultiPlugin”

   Smudge Stick 18.1.1 - from the file “Filter Gallery”

   Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize”

   Spaces 18.1.1 - from the file “Spaces”

   Spatter 18.1.1 - from the file “Filter Gallery”

   Spherize 18.1.1 - from the file “Standard MultiPlugin”

   Sponge 18.1.1 - from the file “Filter Gallery”

   Sprayed Strokes 18.1.1 - from the file “Filter Gallery”

   Stained Glass 18.1.1 - from the file “Filter Gallery”

   Stamp 18.1.1 - from the file “Filter Gallery”

   Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Sumi-e 18.1.1 - from the file “Filter Gallery”

   Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Targa 18.1.1 - from the file “Standard MultiPlugin”

   Texturizer 18.1.1 - from the file “Filter Gallery”

   Tiles 18.1.1 - from the file “Standard MultiPlugin”

   Torn Edges 18.1.1 - from the file “Filter Gallery”

   Twirl 18.1.1 - from the file “Standard MultiPlugin”

   U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Underpainting 18.1.1 - from the file “Filter Gallery”

   Vanishing Point 18.1.1 - from the file “VanishingPoint”

   Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Water Paper 18.1.1 - from the file “Filter Gallery”

   Watercolor 18.1.1 - from the file “Filter Gallery”

   Wave 18.1.1 - from the file “Standard MultiPlugin”

   Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport”

   Wind 18.1.1 - from the file “Standard MultiPlugin”

   Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP”

   ZigZag 18.1.1 - from the file “Standard MultiPlugin”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\purchase.html”

   New Document  2.0.1 - from the file “C:\Users\megel\AppData\Roaming\Adobe\CEP\extensions\CCX_CMDN_EXTENSION_2_0_1_001\fnft.html”

   Libraries  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\index.html”

   Start  2.0.1 - from the file “C:\Users\megel\AppData\Roaming\Adobe\CEP\extensions\CCX_START_EXTENSION_2_0_1_044\index.html”

   com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   Device Preview  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   com.adobe.preview.loader  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE

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Aug 08, 2017 0
Adobe Community Professional ,
Aug 08, 2017

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Hi Meg

I would start with the graphics driver.

The latest version 17.7.2 is available from the AMD website (don't rely on Windows to tell you the latest version). Download and install that then try Photoshop again

Dave

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Aug 08, 2017 0
Community Beginner ,
Aug 08, 2017

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Ha, right, ok. (I did go on Windows saying it was up to date...) Doing so now! Thanks for the tip, I will report back and let you know if that works.

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Aug 08, 2017 0
Community Beginner ,
Aug 08, 2017

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Dave,

It's still not working, even with the updated driver. The OpenCL option is still greyed out and unchecked in preferences, also, in case that is a useful piece of info.

Meg

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Aug 08, 2017 0
Adobe Community Professional ,
Aug 08, 2017

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Hi

Looking closely at your system data, and comparing it to mine - is there any chance that you have more than one graphics processor on board (either two cards or one on the motherboard)?

Although the system info shows 1 GL and 1 CL GPU - the reported available memory for each is different (1024 for GL and 2559 for CL). There is also line there which says clgpu[0].IsIntegratedCLGPU=1.

On my system I only have a single AMD card and that line is set to 0 and the reported memory is the same for both GL and CL.

Dave

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Community Beginner ,
Aug 08, 2017

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Hi Dave,

In all honesty, I have no idea and no idea how to check. This is my computer:

https://www.asus.com/Tower-PCs/K30BF/

Graphics: AMD® Radeon R7 240 2GB

CPU: AMD A10-7800 3.5GHZ/2M

I haven't modified anything.  I'm sorry, I really don't have a clue about this kind of thing. 😞

Meg

AMD® Radeon R7 240 2GB

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Adobe Community Professional ,
Aug 09, 2017

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Hi

Type Device Manager into the Windows search box then click on Device Manager.

Click on the arrow next to Display adapters to expand it then take a screenshot of the Device Manager dialogue (you can use the windows snipping tool to do that).

Please paste it here - it should look something like this (I added the red ovals):

Dave

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Aug 09, 2017 0
Community Beginner ,
Aug 09, 2017

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Screenshot (17).png

Thank you, Dave 🙂

EDIT: I have contacted Asus and they have said "it is AMD® Radeon R7 240  it is integrated".

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Aug 09, 2017 0
Adobe Community Professional ,
Aug 09, 2017

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Hi

I am puzzled - I was thinking we would see two adapters in their so we could disable one.

By including their names hopefully one of these guys will be able to give some pointers of where to go next.

JJMack       and   gener7

To sum up you have Windows 10 and CC2017. You can't get 3D to work and Open CL is greyed. You do have advanced checked in GPU performance.

The system info shows a different memory available to GL and CL but you have confirmed you have only one adapter and you have installed the latest update from the AMD website.

Whilst we wait for their input you could take a look at this:

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Dave

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Most Valuable Participant ,
Aug 09, 2017

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The only suggestion I could offer is to try some of the older AMD drivers if you can download then from AMD site.

JJMack

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Aug 09, 2017 0
Community Beginner ,
Aug 09, 2017

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Hi Dave,

Yes that's all correct.

I've been through every step on the troubleshooting link you sent me and still it's not working.

The only thing I couldn't do was to access the AMD control centre and switch the power saving mode to High Performance instead of Power Saving - there was no option on my control centre to go into advanced settings to do this.

Thank you - I really hope there's a solution, otherwise Photoshop/my PC are rendered useless. 😞

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Community Beginner ,
Aug 09, 2017

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Thank you, I did previously have an older driver, but that didn't work either.

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Aug 09, 2017 0
Community Beginner ,
Aug 09, 2017

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Could it be an issue that my graphics card doesn't support OpenCL? (I have no idea what OpenCL is but it seems to be important).

I found this thread where a user with the same graphics card is reporting that it doesn't seem to be compatable with OpenCL:

OpenCL2.0 not available on Radeon R7 240 | Community

I've been on the AMD website and searched for OpenCL drivers. The links are broken to the .exe downloads so I can't download an OpenCL driver:

AMD OpenCL™ 2.0 Driver

If this is the case, and my graphics card isn't corrrect, even though it says it's supported and that, officially, it is Open GL compatable, what are my options? Do I have to get another graphics card? (And then will that create a conflict? I don't know whether my graphics card is embedded in the motherboard or a separate addition...)

Thank you so much for your expertise. 🙂

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Aug 09, 2017 0
Adobe Community Professional ,
Aug 09, 2017

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Hi

According to the link below Photoshop only needs Open CL V1.1

Photoshop graphics processor (GPU) card FAQ

On that basis I would not change cards yet.

Dave

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Community Beginner ,
Aug 09, 2017

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Thanks Dave, I couldn't find any more support for the 1.1 version on the AMD website.

One more thought - could an old (and I'm talking ancient) Adobe PS installation affect the functionality of the new CC? I'm loathe to uninstall that as I still use it and don't have the discs to reinstall anymore. But if it's definitely/almost certainly that, I would be happy to try it.

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Adobe Community Professional ,
Aug 10, 2017

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Hi Meg

I doubt your old version would make a difference , although if we run out of ideas it might be worth trying.

I would try the following, one at a time in this order:

1. Disable GPU support altogether in Preferences. Close and restart Photoshop then try re-enabling it.

2. Try a full preference reset . Go to Preferences - General - Reset Preferences on Quit - click OK, then close and restart Photoshop

3. Uninstall Photoshop, using the CC desktop app,  run the CC Cleaner tool - then re-install

Use the Creative Cloud Cleaner Tool to solve installation problems

4. Contact Adobe support. They can look directly at your machine and may be able to see an issue that we are missing when we are working on descriptions alone

Dave

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Community Beginner ,
Aug 19, 2017

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Hi Dave,

Thanks very much for your feedback. Unfortunately, nothing has worked. I've exhausted Adobe support too. As far as they can see, I do have a supported graphics card and everything should work... only it doesn't. I really don't know what else to do. 😞

Meg

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Aug 19, 2017 0
Most Valuable Participant ,
Aug 19, 2017

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Meg you can install prior version of Photoshop. The can co exist with CC 2017. Even 32 bit and 64 bit installs of the save version can coexists.  Look at my start menu.  I use CC 2014 IMO newer version of Photoshop have too many bugs and know compelling new features.

Capture.jpg

JJMack

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Community Beginner ,
Aug 19, 2017

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Hi,

Thank you for that suggestion - it's definitely worth a shot.

I have tried reinstalling the current PS and ended up with even less functionality (ARGH). It doesn't even see a GPU anymore.

How can I install a previous version of CC? My dashboard only seems to have the latest one to install.

The feature I really need access to right now that isn't working is Oil Paint. I'm not sure which versions do/don't have that.

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Aug 19, 2017 0
Community Beginner ,
Aug 19, 2017

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I've found this how to.. I'll give it a try tomorrow. 🙂 Fingers crossed I may find a solution in an older version!

How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

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Aug 19, 2017 1
New Here ,
Sep 23, 2020

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 May I just ask if you have any update on this? Were you able to resolve the issue? We pretty much have the same issue. Thank you! 🙂 megc24059105

 

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New Here ,
Oct 02, 2020

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I've been experiencing same isuse. Except mine shuts down randomly when I'm working with 3D. I thought graphics card is the problem, so I got replacement, but the issue remains the same. Sometimes I can work for hours, sometimes it happens every 30 minutes and I have to always close PS and open again.
There is one thing that helped me and it's restarting the PS preferences and clearing everything out. However, that doesn't solve the issue and those are just extra annoying steps you gotta do.
I never had same issues with previous versions of PS, it started with PS 2020 with old graphics and with the new one also. Currently I have Radeon RX 5700 XT and I don't have any issues with it except PS 3D function.

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Oct 02, 2020 0